Cadillac Customer Service

Phone Number & Contact Info

Cadillac's Best Phone Number

Toll-free·Calls Customer Service·Most popular Cadillac number

How do I talk to a live human at Cadillac?

A:At the first menu, say "Representative." Next, press 2.

Does Cadillac offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sat 8am-9pm EST. The least busy day is Tuesday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 89 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

Cadillac Customer Phone Numbers

Roadside Assistance

Toll-free · 24 hours, 7 days · Press 0 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Cadillac phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: At the first menu, say "Representative." Next, press 2.
Here is how our research team describes the way the Cadillac phone system greets you: In a few words, please tell me why you are calling?
Below are some clips we've found from Cadillac's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Thank you for calling Cadillac. But I
All calls may be monitored or recorded.
In a few words, please tell me why you're calling."
Excerpt from a call with Cadillac
Tuesday, February 6, 2024 3:24 PM

What are the hours and when should I call?

Cadillac operates the call center for this 800-333-4223 phone number Mon-Sat 8am-9pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 580 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Cadillac phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Cadillac staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Cadillac is Tuesday. The most busy day to call is Friday. Again, this is based on a sample of 580 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Cadillac

In summation, the best day to call Cadillac is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Cadillac staffs the call center well on Tuesday.

Why Customers Call Cadillac

If you have time to do a bit of reading before you call Cadillac, we recommend you read over some of our problem-specific articles.

What is the maintenance cost of a Cadillac?

The maintenance cost of a Cadillac may vary depending on several factors. Factors such as the model, age, mileage, and specific maintenance needs of the vehicle can affect the overall cost. Generally, Cadillac vehicles require regular maintenance, including oil changes, tire rotations, and filter replacements, which are typical for most cars. Additionally, luxury components and advanced technologies found in Cadillac models may incur higher repair costs than mainstream vehicles. However, it's important to note that owning a Cadillac does not necessarily translate to exorbitant maintenance expenses. With proper care and adherence to recommended service schedules, Cadillac owners can manage and control maintenance costs effectively.

What is the warranty coverage for Cadillac vehicles?

Cadillac offers a comprehensive warranty coverage for their vehicles, providing peace of mind to owners. Each new Cadillac vehicle comes with a 4-year or 50,000-mile bumper-to-bumper limited warranty, whichever comes first. This warranty covers repairs and defects in materials or workmanship during the specified period. In addition to the bumper-to-bumper warranty, Cadillac vehicles also come with a 6-year or 70,000-mile powertrain limited warranty, safeguarding critical engine and transmission components. The powertrain warranty covers repairs related to these components. Furthermore, Cadillac offers complimentary scheduled maintenance services for the first visit within the first year of ownership. This extensive warranty coverage demonstrates Cadillac's commitment to delivering top-quality vehicles and exceptional customer satisfaction. For further details or specific warranty inquiries, customers are encouraged to reach out to their local Cadillac dealership or refer to the owner's manual.

What is the fuel efficiency of Cadillac vehicles?

Cadillac vehicles prioritize a balance between performance and fuel efficiency. Each model offers varying levels of fuel efficiency, so it ultimately depends on the specific vehicle you are considering. Cadillac's lineup includes a range of efficient options, incorporating advanced technologies like cylinder deactivation and start-stop systems to enhance fuel economy. Additionally, Cadillac offers hybrid and electric models, such as the Cadillac CT6 Plug-In Hybrid, which further improves fuel efficiency and reduces carbon emissions. For detailed fuel efficiency ratings, it is recommended to visit the official Cadillac website or consult with a local Cadillac dealer, who can provide comprehensive information based on your specific vehicle interests.

Top Cadillac customer service problems

Click the link above to get answers to just about any Cadillac customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Cadillac, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking update on repair: "Our car has been in the shop since September and we can't get a clear answer on when it will be ready."
- From a call lasting 26m 45s , Feb 6, 2024 3:24 PM

More Cadillac Customer Service Contacts

There are of course other ways to contact Cadillac customer service besides the phone. Below we list the best ones, by medium.

Cadillac Customer Service Live Chat

cadillac.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Cadillac provides this option.

Cadillac Customer Help Desk / Web Support

my.cadillac.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Cadillac customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Cadillac's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cadillac agent. This phone number is Cadillac's best phone number because 3,480 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-4223 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Cadillac first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Cadillac has 2 phone numbers. It's not always clear what is the best way to talk to Cadillac representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Cadillac. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Cadillac. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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