I need to get the updated shingles shot, but I'm not sure if my insurance is going to cover it or how they will cover it. I know that sometimes my vaccines are covered with my prescription coverage and I have to get them at the pharmacy for them to be covered. Thus, I figured I would call CVS Caremark and see what they had to say. This could potentially save me time and trouble sitting at the pharmacy while they attempted to figure it out. I've been in that position before so I'd prefer not to be again.
When I first called, a recorded agent stated, "Thank you for calling CVS Caremark prescription services. To help you in the best possible way, I’ll need to know who you are. Are you a member, doctor, or pharmacist?" I answered that I was a member, and then it said, "Thank you, now what’s the phone number associated with the account you are calling about?"
Next, it asked me what I was called about, and I answered, "New shingles vaccine," It then said, "Okay, vaccines. One moment. What’s your member ID? If you need a little extra time to get the number, please say wait a minute." I didn't have my user number with me, so I said I didn't have it and then it said, "Let’s try another way, please say or enter a recent prescription number." I didn't have it either, but then the recorded agent said, "Let me transfer you to someone who can help. Please have your member ID or prescription number available so that we can help you. If you would like to speak with an agent, please continue to hold." It took about half a minute and then a very delightful agent named Stephanie picked up. She spoke clear English and was upbeat and very easy to talk to.