How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Buffalo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Buffalo number should go right to a real human being
Below are some clips we've found from Buffalo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Buffalo America's technical support.
Please listen carefully to the following options as they have recently changed.
If your call is regarding the network attached storage class of products, press one.
If your call is regarding the direct attached storage class of products, press two.
If you already have an RMA number and are calling to check on its status, please press four."
Excerpt from a call with Buffalo
Tuesday, February 27, 2024 11:22 PM
In fact, much of this information on this page is superfluous because this Buffalo phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Buffalo operates the call center for this 866-752-6210 phone number Mon-Fri 8:30am-5pm CT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Buffalo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Buffalo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Buffalo is Wednesday.The most busy day to call is Friday.Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Buffalo is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Buffalo staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
More Ways to Contact Buffalo Customer Service
There are of course other ways to contact Buffalo customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Buffalo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Buffalo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Buffalo agent. This phone number is Buffalo's best phone number because 330 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-752-6210 include Setup service, Cancel service, Overcharge/Strange charge, Complaint and other customer service issues. Rather than trying to call Buffalo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Buffalo has 1 phone number. It's not always clear what is the best way to talk to Buffalo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Buffalo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Buffalo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.