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Breville USA Customer Service

Phone Number & Contact Info

Breville USA's Best Phone Number

866-273-8455
Toll-free·Calls Customer Service·Most popular Breville USA number
Q:

How do I talk to a live human at Breville USA?

A:Press 4, then wait
Q:

Does Breville USA offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm PST. The least busy day is Wednesday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 17 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Breville USA phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4, then wait
Below are some clips we've found from Breville USA's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Breville support. To speak with our customer care team, please select one of the following options. For sales or order status, press one. For product support, press two. Our calls are recorded for training and quality purposes. During this call, we will collect information such as your name, phone number, email, and any information shared about your inquiry which you choose to provide. We only capture this information for internal business purposes and won't sell or share this information unless you have given us prior consent. For more information, please review our privacy notice link at the bottom of our Breville web site. Please give me a moment to transfer you to an agent."
Excerpt from a call with Breville USA
Tuesday, January 2, 2024 8:58 PM

The first phone menu

"Thank you for calling Breville support. To speak with our customer care team, please select one of the following options.
For sales or order status, press one.
For product support, press two."
Excerpt from a call with Breville USA
Tuesday, June 18, 2024 6:47 PM

After you press 2

"For connected devices, press five. For all other products, press six. To repeat this menu, press nine.
For espresso, press one.
For other coffee products, press two."
Excerpt from a call with Breville USA
Monday, June 3, 2024 7:23 PM

What are the hours and when should I call?

Breville USA operates the call center for this 866-273-8455 phone number Mon-Fri 8am-5pm PT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 95 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Breville USA phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Breville USA staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Breville USA is Wednesday. The most busy day to call is Thursday, which averages 136% more phone calls by comparison. Again, this is based on a sample of 95 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Breville USA

In summation, the best day to call Breville USA is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Breville USA staffs the call center well on Wednesday.

Why Customers Call Breville USA

If you have time to do a bit of reading before you call Breville USA, we recommend you read over some of our problem-specific articles.

What is the warranty coverage for Breville coffee makers?

Breville coffee makers are backed by a comprehensive warranty to ensure customer satisfaction. The warranty coverage for Breville coffee makers varies depending on the model and individual purchase. However, in general, most Breville coffee makers come with a standard one-year limited warranty. This warranty covers any defects in materials or workmanship, and Breville will repair or replace the coffee maker free of charge. Some Breville coffee makers may also offer extended warranties, which can be purchased separately for an additional fee. It is important to carefully read the product warranty information provided with your specific Breville coffee maker to understand the precise coverage and terms. Breville is committed to providing excellent after-sales service and support to ensure continued enjoyment of their high-quality coffee makers.

What is the recommended maintenance for Breville coffee makers?

To keep your Breville coffee maker in optimal condition, we recommend the following maintenance steps to ensure a great brewing experience every time. Firstly, clean the removable parts, such as the filter, carafe, and water tank regularly using warm, soapy water. Additionally, descale your machine monthly or as needed using a solution made specifically for coffee makers. This helps remove mineral buildup and ensures proper functioning. Regularly wipe the exterior with a damp cloth and dry thoroughly to remove any coffee stains or residue. Lastly, check the instruction manual for any model-specific cleaning instructions or tips. Following these maintenance practices will help extend the lifespan of your Breville coffee maker and guarantee the best tasting cup of coffee with each brew.

Are Breville coffee makers compatible with reusable coffee filters?

Yes, Breville coffee makers are compatible with reusable coffee filters. Breville offers a wide range of coffee makers that are designed to work with reusable coffee filters. These filters are an eco-friendly alternative to disposable paper filters, allowing you to reduce waste and save money in the long run. Breville coffee makers have a versatile design that accommodates various filter types, including reusable ones. You can easily use your preferred reusable coffee filter with any Breville coffee maker model to enjoy your favorite brew. With Breville, you can have both convenience and sustainability in your coffee-making experience.

Top Breville USA customer service problems

Click the link above to get answers to just about any Breville USA customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Breville USA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Breville USA agent. This phone number is Breville USA's best phone number because 3,750 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-273-8455 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Breville USA first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Breville USA has 1 phone number. It's not always clear what is the best way to talk to Breville USA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Breville USA. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Breville USA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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