Blackberry (Canada) Customer Service

Phone Number & Contact Information

877-255-2377
Toll-free·Calls Customer Service·Most popular Blackberry (Canada) number
Q:How do I get a live human at Blackberry (Canada)?
A:Calling this Blackberry (Canada) number should go right to a real human being
Q:Does Blackberry (Canada) offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.
Read below for more aboutother numbersgetting a repmenuspromptshold timesbusy timesother contact information

More Blackberry (Canada) Customer Phone Numbers

877-644-8405 - Technical Support
Toll-free · Calling this Blackberry (Canada) number should go right to a real human being · Sales support, press 1. Technical support, press 2. General inquiries, press 3.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Blackberry (Canada) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Blackberry (Canada) number should go right to a real human being
Here is how our research team describes the way the Blackberry (Canada) phone system greets you: Sales support, press 1. Technical support, press 2. General inquiries, press 3.
In fact, much of this information on this page is superfluous because this Blackberry (Canada) phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Blackberry (Canada) operates the call center for this 877-255-2377 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 442 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Blackberry (Canada) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Blackberry (Canada) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Blackberry (Canada) is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 442 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Blackberry (Canada) is Tuesday. In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Blackberry (Canada) number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

My Experience Calling 877-255-2377

Aug 17, 2023

Attempting to talk to a real person at Blackberry is hard because many options refer you to the internet. However, it's possible to talk to someone if you're persistent. It took me almost 10 minutes to get to a hold line, but I was able to do it. I had a couple of questions about my Blackberry battery, but there wasn’t a clear automated pathway to get someone to talk to about it. 

Blackberry’s customer service offers three options when it first connects: service sales support, technical support, and general inquiries. I thought that general inquiries might be the best way to talk to a representative, but a recorded message told me for general inquiries to go to the Blackberry website, and then the phone disconnected. 

I was a bit shocked, but I decided to try another angle. I called again and chose sales support instead, thinking I would be able to talk to a sales agent who would then transfer me to someone. I was greeted with a "welcome to sales support" message and a directory that told me I could press one for enterprise support, two for smartphones, and three for cyber security, and then the rest of the options got very technical and were not what I needed. I choose the smartphones option as it made the most sense. Then a recorded message stated that for support with new or existing orders to go online to the enterprise support section of the Blackberry website, and it hung up on me again. 

At this point, my only option was to try technical support. After pressing that option, the next directory said to choose one for enterprise products, two for support of ad hoc, three for government and secure products, and four for Blackberry support. 

I chose option four and listened to a recording about how the company is now focused on intelligent enterprise security products and that two years of support for Blackberry phones and desktop computers ended in January of 2022. This worried me slightly, but I just had a question, I wasn’t trying to get my device fixed. After the message, there was another directory, and I choose help with a phone question. Finally, I was connected to a live representative. The rep did ask for my IMEI number, which I had to look up, so I suggest anyone calling have that on hand. The good news is that after this wild goose chase, I did get to speak to a helpful agent and got an answer to my question.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact Blackberry (Canada) Customer Service

There are of course other ways to contact Blackberry (Canada) customer service besides the phone. Below we list the best ones, by medium.
Blackberry (Canada)'s website
https://www.blackberry.com/us/en/support/contact - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Blackberry (Canada) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Blackberry (Canada)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blackberry (Canada) agent. This phone number is Blackberry (Canada)'s best phone number because 2,652 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-255-2377 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Blackberry (Canada) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Blackberry (Canada) has 2 phone numbers. It's not always clear what is the best way to talk to Blackberry (Canada) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Blackberry (Canada). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Blackberry (Canada). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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