A:Just stay on the line to speak to an agent.Our free phone can also navigate phone menus to get a live human at Black & Decker for you.
Q:
Does Black & Decker offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-5pm EST.The least busy day is Thursday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Black & Decker below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Black & Decker phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just stay on the line to speak to an agent.
Below are some clips we've found from Black & Decker's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Black and Decker. We got your back.
If you are a retailer or distributor, please press one.
If you are an end user of our products, please press two.
You can also contact us online at w w w dot black and decker dot com and click on the chat icon at the bottom right of the screen.
Be sure to follow us on Facebook, Instagram, and Twitter.
This call will be recorded for quality assurance and training purposes."
Excerpt from a call with Black & Decker
Monday, March 25, 2024 5:53 PM
The first phone menu
"Welcome to Black and Decker. We got your back.
If you are a retailer or distributor, please press one.
If you are an end user of our products, please press two."
Excerpt from a call with Black & Decker
Wednesday, May 29, 2024 8:21 PM
After you press 2
"You can also contact us online at w w w dot black and decker dot com and click on the chat icon at the bottom right of the screen.
Be sure to follow us on Facebook, Instagram, and Twitter.
This call will be recorded for quality assurance and training purposes.
To find a service center in your area, press one.
For information on where to buy our tools, press two, To buy parts or check the status of your parts order, press three.
For information about orders placed on black and decker dot com, press four."
Excerpt from a call with Black & Decker
Monday, March 11, 2024 6:51 PM
What are the hours and when should I call?
Black & Decker operates the call center for this 800-544-6986 phone number Mon-Fri 8am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 128 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Black & Decker call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Black & Decker phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Black & Decker staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Black & Decker is Thursday.The most busy day to call is Monday, which averages 258% more phone calls by comparison.Again, this is based on a sample of 128 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Quietest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Black & Decker is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Black & Decker staffs the call center well on Thursday.
Why Customers Call Black & Decker
If you have time to do a bit of reading before you call Black & Decker, we recommend you read over some of our problem-specific articles.
The warranty on Black & Decker products typically varies depending on the specific product. Generally, our products come with a one-year limited warranty, which covers any defects in materials or workmanship under normal use. However, some products may have extended warranties for certain components or parts. It is recommended to check the product's packaging or manual for the specific warranty details. Additionally, Black & Decker provides a Customer Care Center to assist with any warranty-related queries or concerns. Our knowledgeable team is available to provide guidance and facilitate solutions to ensure customer satisfaction with their Black & Decker products.
The return policy for Black & Decker products aims at customer satisfaction and hassle-free returns. If you are unsatisfied with your purchase, you can easily return it within 30 days of purchase. Items must be unused and in their original packaging for return eligibility. Proof of purchase, such as a receipt or order confirmation, is required. However, certain exclusions may apply, such as consumable items or products damaged due to misuse. To initiate a return, reach out to our customer service team via phone or email, and they will guide you through the process. Black & Decker strives to ensure a seamless return experience, making customer satisfaction our top priority.
The average lifespan of a Black & Decker appliance varies depending on the specific product and its usage. However, Black & Decker is known for producing durable and reliable appliances that are designed to last for many years. With regular maintenance and proper care, most Black & Decker appliances are expected to provide reliable service for at least 5 to 10 years. Some products may even surpass this timeframe, while others may experience shorter lifespans due to heavy usage or other factors. To ensure longevity, it is recommended to follow the manufacturer's instructions for usage and maintenance, including routine cleaning and regular inspections.
Click the link above to get answers to just about any Black & Decker customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Black & Decker is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Black & Decker will reply our your email.
As a last, sometimes only, resort- Black & Decker customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Black & Decker's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Black & Decker agent. This phone number is Black & Decker's best phone number because 6,456 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-544-6986 include Warranty claim, Technical support, Product review and other customer service issues. Rather than trying to call Black & Decker first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Black & Decker has 1 phone number. It's not always clear what is the best way to talk to Black & Decker representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Black & Decker. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Black & Decker. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.