Black & Decker Customer Service

Phone Number & Contact Info

Black & Decker's Best Phone Number

Toll-free·Calls Customer Service·Most popular Black & Decker number

How do I talk to a live human at Black & Decker?

A:Just stay on the line to speak to an agent.

Does Black & Decker offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm EST. The least busy day is Thursday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Black & Decker phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just stay on the line to speak to an agent.
Below are some clips we've found from Black & Decker's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Black and Decker. We got your back. If you are a retailer or distributor, please press one. If you are an end user of our products, please press two. You can also contact us online at w w w dot black and decker dot com and click on the chat icon at the bottom right of the screen. Be sure to follow us on Facebook, Instagram, and Twitter. This call will be recorded for quality assurance and training purposes."
Excerpt from a call with Black & Decker
Monday, March 25, 2024 5:53 PM

The first phone menu

"Welcome to Black and Decker. We got your back.
If you are a retailer or distributor, please press one.
If you are an end user of our products, please press two."
Excerpt from a call with Black & Decker
Wednesday, May 29, 2024 8:21 PM

After you press 2

"You can also contact us online at w w w dot black and decker dot com and click on the chat icon at the bottom right of the screen. Be sure to follow us on Facebook, Instagram, and Twitter. This call will be recorded for quality assurance and training purposes.
To find a service center in your area, press one.
For information on where to buy our tools, press two, To buy parts or check the status of your parts order, press three.
For information about orders placed on black and decker dot com, press four."
Excerpt from a call with Black & Decker
Monday, March 11, 2024 6:51 PM

What are the hours and when should I call?

Black & Decker operates the call center for this 800-544-6986 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 77 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Black & Decker phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Black & Decker staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Black & Decker is Thursday. The most busy day to call is Friday, which averages 229% more phone calls by comparison. Again, this is based on a sample of 77 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call Black & Decker

In summation, the best day to call Black & Decker is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Black & Decker staffs the call center well on Thursday.

Why Customers Call Black & Decker

If you have time to do a bit of reading before you call Black & Decker, we recommend you read over some of our problem-specific articles.

What is the warranty on Black & Decker products?

The warranty on Black & Decker products typically varies depending on the specific product. Generally, our products come with a one-year limited warranty, which covers any defects in materials or workmanship under normal use. However, some products may have extended warranties for certain components or parts. It is recommended to check the product's packaging or manual for the specific warranty details. Additionally, Black & Decker provides a Customer Care Center to assist with any warranty-related queries or concerns. Our knowledgeable team is available to provide guidance and facilitate solutions to ensure customer satisfaction with their Black & Decker products.

What is the return policy for Black & Decker products?

The return policy for Black & Decker products aims at customer satisfaction and hassle-free returns. If you are unsatisfied with your purchase, you can easily return it within 30 days of purchase. Items must be unused and in their original packaging for return eligibility. Proof of purchase, such as a receipt or order confirmation, is required. However, certain exclusions may apply, such as consumable items or products damaged due to misuse. To initiate a return, reach out to our customer service team via phone or email, and they will guide you through the process. Black & Decker strives to ensure a seamless return experience, making customer satisfaction our top priority.

What is the average lifespan of a Black & Decker appliance?

The average lifespan of a Black & Decker appliance varies depending on the specific product and its usage. However, Black & Decker is known for producing durable and reliable appliances that are designed to last for many years. With regular maintenance and proper care, most Black & Decker appliances are expected to provide reliable service for at least 5 to 10 years. Some products may even surpass this timeframe, while others may experience shorter lifespans due to heavy usage or other factors. To ensure longevity, it is recommended to follow the manufacturer's instructions for usage and maintenance, including routine cleaning and regular inspections.

Top Black & Decker customer service problems

Click the link above to get answers to just about any Black & Decker customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Black & Decker, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking replacement battery: "I'm trying to buy some replacement batteries for an old Black and Decker weed whacker."
- From a call lasting 8m 39s , Jun 3, 2024 8:25 PM
Compatibility of new switch: "I'm trying to find out if I can use the new switch with the two poles saw."
- From a call lasting 11m 46s , May 21, 2024 6:02 PM
Hose replacement inquiry: "I got a hose that is flexible metal but the end of it is three quarter inch, it needs a three eighths."
- From a call lasting 5m 28s , May 6, 2024 4:46 PM
Product troubleshooting: "I have a weed whacker that's not working and it's the same problem as the first one I bought."
- From a call lasting 3m 51s , Apr 1, 2024 6:02 PM
Seeking washing machine assistance: "I'm looking for a service center or somebody to talk to about my washing machine problem."
- From a call lasting 14m 26s , Apr 1, 2024 1:13 PM
Battery indicator not working: "I plugged it in, and I get the light that on that lets me know it's plugged in, that blue light. But nowhere can I find the battery indicator?"
- From a call lasting 28m 48s , Mar 25, 2024 5:53 PM
Inquiring about old product: "I was wondering if it's still available, it's been many years."
- From a call lasting 13m 34s , Mar 25, 2024 4:24 PM
Check warranty status: "I purchased a product last year, wondering if the warranty is still valid."
- From a call lasting 4m 4s , Feb 11, 2024 4:41 PM

More Black & Decker Customer Service Contacts

There are of course other ways to contact Black & Decker customer service besides the phone. Below we list the best ones, by medium.

Black & Decker Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Black & Decker will reply our your email.

Black & Decker Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Black & Decker customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Black & Decker's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Black & Decker agent. This phone number is Black & Decker's best phone number because 6,456 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-544-6986 include Warranty claim, Technical support, Product review and other customer service issues. Rather than trying to call Black & Decker first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Black & Decker has 1 phone number. It's not always clear what is the best way to talk to Black & Decker representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Black & Decker. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Black & Decker. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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