A:Not at this number; hours here are Mon-Fri 8am-10pm, Sat 9am-8pm, Sun 10am-7pm EST.The least busy day is Sunday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 7 minutes and 42 seconds.The longest hold times are on Thursday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Bissell below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Bissell phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4, then 2
Below are some clips we've found from Bissell's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Got it.
We're having a hard time locating your order based on the phone number you're calling from."
Excerpt from a call with Bissell
Wednesday, January 15, 2025 11:29 PM
They may ask your reason for calling (instead of a menu)
"Thanks for calling BISSELL.
Calls may be recorded for quality assurance or training purposes.
Hi. I'm Bissell's virtual assistant.
Please wait a moment while we look up your information.
I can help with product registration, order status, or connect you with product support.
In a few short words, tell me why you're calling today."
Excerpt from a call with Bissell
Thursday, March 20, 2025 8:03 PM
They may ask you to say or enter information
"Got it.
I can get you to an agent, but I need a little more information first.
We can assist you with vacuums, full size, and portable deep cleaners, formulas, steam products, steam parts, connected products, or other products.
I can also return you to the main menu, or I can repeat these options.
What product type are you calling about?
Got it. You mentioned a product type that I'm not familiar with yet.
Please try again or say other products."
Excerpt from a call with Bissell
Tuesday, February 4, 2025 9:35 PM
What are the hours and when should I call?
Bissell operates the call center for this 800-237-7691 phone number Mon-Fri 8am-10pm, Sat 9am-8pm, Sun 10am-7pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 451 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Bissell at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Bissell phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Bissell staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Bissell is Sunday.The most busy day to call is Monday, which averages 553% more phone calls by comparison.Again, this is based on a sample of 451 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday, which is 1407% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Bissell is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Bissell staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Bissell
If you have time to do a bit of reading before you call Bissell, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Bissell customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Bissell, and their purpose. Are any of these similar to the reason you are trying to call?
Missing product mount: "I had bought a rechargeable sweeper at Walmart, and when I got it, it didn't have the mount that goes on the wall."
- From a call lasting 4m 21s , Feb 7, 2025 3:55 PM
Product tightness issue: "I just bought one of them steam spots, and the lid doesn't get tight."
- From a call lasting 22m 57s , Jan 29, 2025 2:36 PM
Inquiring about attachments compatibility: "I was wondering if the attachments fit across all of your Bissell steam mops."
- From a call lasting 7m 18s , Jan 22, 2025 3:52 PM
Missing packages inquiry: "I have some products that is missing."
- From a call lasting 50m 2s , Jan 16, 2025 9:38 PM
Missing merchandise inquiry: "And I haven't received practically half of my merchandise."
- From a call lasting 35m 20s , Jan 15, 2025 10:45 PM
Seeking compatible vacuum part: "I'm trying to buy a new one just because of this little tiny part."
- From a call lasting 11m 11s , Jan 14, 2025 7:13 PM
Information about why customers call Bissell is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Bissell customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Bissell's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bissell agent. This phone number is Bissell's best phone number because 3,204 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-237-7691 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Bissell first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Bissell has 1 phone number. It's not always clear what is the best way to talk to Bissell representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Bissell. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Bissell. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.