Behringer is an audio equipment company that has been in business for over thirty years. As one of the world's leading audio equipment companies, it isn't surprising that it gets a lot of requests for customer service.
It should be noted that Behringer does not offer phone-based customer support. Instead, it offers online support through the "Care Portal" of its holding company, Music Tribe.
Why Do People Contact Behringer Customer Support?
People contact Behringer customer support for a range of reasons, including:
Best Practices for Contacting Behringer Customer Service
There are several things you can do to help ensure that your communications with Behringer customer service are resolved quickly and professionally:
How do Consumers Feel About Contacting Behringer Customer Service?
Many customers express frustration that Behringer does not offer phone based customer service. When Behringer did offer customer support by phone, there were many complaints about long wait times and a lack of call-backs after callers were directed to leave messages in voice mail systems.
What Kind of Issues can a Behringer Customer Service Representative Resolve?
Behringer customer service can resolve many product-related issues, including troubleshooting potentially malfunctioning items, answering questions about warranties, providing pre-sale information about products and providing instructions on caring for and maintaining equipment.
What Can't Be Resolved by Contacting Behringer Customer Service?
Equipment that is malfunctioning may have to be physically returned to Behringer or one of its retail stores or authorized repair centers. In some cases, customers who request support may be directed to return items to retailers if the item is covered under the retailer's return policy.
If your product or product software is incompatible with your current equipment, computer, or operating system, a Behringer customer service representative may be able to suggest a work-around, but can't directly resolve the incompatibility for you.
What Should You Do If You Have an Unsuccessful Call with Behringer?
If you submit a Care Ticket to Behringer and do not feel that your case was handled appropriately, don't give up. You may still have options for getting your questions answered or a resolution to your case.
First, review your correspondence with Behringer. You may be able to identify an area of misunderstanding or miscommunication.
Next, reply to your response from Behringer customer service. Explain why you are dissatisfied with the response you received and, if possible, describe where you think the misunderstanding lies.
If you are unable to resolve your issues via a Care Ticket, try submitting your question or concern to Music Tribe's community boards. Other users may be able to provide you with assistance or ideas.
Another option is to contact the retailer that sold you the Behringer product. Their specialists may be able to provide assistance or, if your problem proves non-resolvable, a refund or exchange.