Arkansas Department of Motor Vehicles (DMV/RMV) Customer Service

Calling the Arkansas Department of Motor Vehicles can be a bit of a lengthy experience, but getting assistance is fairly quick. When you call this number, you're only calling for questions about titles, registration, insurance and other vehicle-related concerns. 

When you dial, you'll discover that the Arkansas DMV does not give any options in its menu to streamline the call. You're simply taken through the welcome message and given to the first available agent, regardless of your question. That can be helpful in that it ensures every representative has knowledge on a little of everything, but it can also mean that customers have to wait a fairly lengthy time with everyone thrown into one pool.

I waited about 10 minutes for a representative to answer my call, which was about average for this kind of call. During my wait, I was interrupted several times to suggest that I head onto the Arkansas DMV and try to resolve my question that way. It does seem that the state wants to push people over to the web as much as possible, but it does maintain its answering service for those who either cannot or don't want to use the internet for assistance.

When I got connected, I told the representative that I'd just purchased a vehicle and needed to get it registered in Arkansas. She asked me if I had a bill of sale and the vehicle title, and I confirmed I had both through a private sale. She said I would simply need to bring those and my Arkansas license to my local county office and I would have no trouble getting my vehicle registered.

I then asked what kind of fees I could expect for registering my vehicle, and she asked me how much I had paid for the car. I told her I'd bought it for $2,500, and she said that at that price, I wouldn't have to pay sales tax on it, and I would only pay the base registration fees. I was on the phone with her for about 2 minutes yet got all of my questions answered.

Overall, while I would rather have a shorter wait time with a more streamlined call center, I understand it's often not necessary in this state. I had no issues getting assistance once I got connected and was in and out pretty quickly. The representative clearly knew what she was doing and was able to quickly navigate me through any concerns I had. If I were to need assistance from the Arkansas DMV with a genuine problem, I'd feel totally comfortable calling this number for help.