American Red Cross Customer Service

Phone Number & Contact Info

American Red Cross's Best Phone Number

800-733-2767
Toll-free·Calls Customer Service·Most popular American Red Cross number
Q:

How do I talk to a live human at American Red Cross?

A:Press 3, then enter zip code.
Q:

Does American Red Cross offer 24 hour customer service?

A:Not at this number; hours here are 7am-11pm EST. The least busy day is Friday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this American Red Cross phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3, then enter zip code.
Below are some clips we've found from American Red Cross's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling the American Red Cross. Please listen to our menu options carefully as they have changed. For all other inquiries, please press zero, and you will be to the next available Red Cross representative. You may also visit red cross dot org for more information. If you would like to hear these options again, please press nine.
If you are calling about a blood donation, please press one.
If you are calling about a financial donation, please press two."
Excerpt from a call with American Red Cross
Tuesday, January 2, 2024 6:55 AM

What are the hours and when should I call?

American Red Cross operates the call center for this 800-733-2767 phone number 7am-11pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 257 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Red Cross phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Red Cross staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call American Red Cross is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 257 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call American Red Cross

In summation, the best day to call American Red Cross is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Red Cross staffs the call center well on Friday.

Why Customers Call American Red Cross

If you have time to do a bit of reading before you call American Red Cross, we recommend you read over some of our problem-specific articles.

Can I donate money to the American Red Cross?

Yes, you can donate money to the American Red Cross. The American Red Cross relies on generous donations to support its lifesaving services and programs. Your monetary contributions help provide assistance and relief to those affected by disasters, support military families, offer health and safety training, and facilitate blood donations. You can donate online through the American Red Cross website or by calling their donation hotline. Additionally, you can also mail a check to the American Red Cross headquarters. Every donation makes a difference in supporting the American Red Cross's mission of alleviating human suffering in times of emergencies and providing essential services to communities across the country.

What types of disasters does the American Red Cross respond to?

The American Red Cross responds to a wide range of disasters, including natural and man-made emergencies. They offer assistance and support in cases of hurricanes, earthquakes, wildfires, floods, tornadoes, and severe storms. Additionally, they provide aid during industrial incidents, transportation accidents, hazardous material spills, and terrorist attacks. The Red Cross is also involved in responding to home fires, which are the most common disaster affecting individuals and families. By mobilizing volunteers, collecting and distributing blood, offering shelters, providing emotional support, and delivering vital services like food, water, and medical aid, the American Red Cross ensures relief for those affected by such disasters, promoting safety, and strengthening communities across the United States.

What services does the American Red Cross provide to military families?

The American Red Cross provides a range of essential services to support military families. These services include emergency communication, where the Red Cross relays urgent messages between military personnel and their families during times of crisis. They also offer access to financial assistance, grants, and referrals for emergency needs. The American Red Cross organizes training programs and workshops for families, covering topics like coping with deployment and reintegrating after deployment ends. Additionally, they provide access to behavioral health services, counseling, and support groups to address emotional and mental health concerns. The Red Cross offers support during emergencies, assisting families with evacuation, shelter, and basic necessities. Overall, their services aim to enhance the well-being and resilience of military families, providing them with critical support during difficult times.

Top American Red Cross customer service problems

Click the link above to get answers to just about any American Red Cross customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is American Red Cross's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Red Cross agent. This phone number is American Red Cross's best phone number because 1,542 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-733-2767 include Question, Complaint, Location issue, Account issue, Refund and other customer service issues. Rather than trying to call American Red Cross first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, American Red Cross has 1 phone number. It's not always clear what is the best way to talk to American Red Cross representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for American Red Cross. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Red Cross. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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