How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this American Red Cross phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3, then enter zip code.
Below are some clips we've found from American Red Cross's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling the American Red Cross.
Please listen to our menu options carefully as they have changed.
For all other inquiries, please press zero, and you will be to the next available Red Cross representative.
You may also visit red cross dot org for more information.
If you would like to hear these options again, please press nine.
If you are calling about a blood donation, please press one.
If you are calling about a financial donation, please press two."
Excerpt from a call with American Red Cross
Tuesday, January 2, 2024 6:55 AM
What are the hours and when should I call?
American Red Cross operates the call center for this 800-733-2767 phone number 7am-11pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 257 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Red Cross phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Red Cross staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call American Red Cross is Thursday.The most busy day to call is Friday.Again, this is based on a sample of 257 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call American Red Cross is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Red Cross staffs the call center well on Thursday.
Conclusion and closing notes
This is American Red Cross's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Red Cross agent. This phone number is American Red Cross's best phone number because 1,542 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-733-2767 include Question, Complaint, Account issue, Refund, Location issue and other customer service issues. Rather than trying to call American Red Cross first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, American Red Cross has 1 phone number. It's not always clear what is the best way to talk to American Red Cross representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for American Red Cross. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Red Cross. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.