How do I talk to a live human at American Century Investments?
A:Calling this American Century Investments number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at American Century Investments for you.
Q:
Does American Century Investments offer 24 hour customer service?
A:Not at this number; hours here are 8am-6pm CST.The least busy day is Friday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for American Century Investments below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this American Century Investments phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this American Century Investments number should go right to a real human being
Below are some clips we've found from American Century Investments's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling American Century Investments.
Starting with the area code, enter or say your phone number one digit at a time."
Excerpt from a call with American Century Investments
Monday, September 9, 2024 6:46 PM
In fact, much of this information on this page is superfluous because this American Century Investments phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
American Century Investments operates the call center for this 800-345-2021 phone number 8am-6pm CT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 37 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the American Century Investments call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Century Investments phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Century Investments staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call American Century Investments is Friday.The most busy day to call is Monday.Again, this is based on a sample of 37 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
The best time to call American Century Investments
In summation, the best day to call American Century Investments is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Century Investments staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call American Century Investments
If you have time to do a bit of reading before you call American Century Investments, we recommend you read over some of our problem-specific articles.
American Century Investments is a globally recognized investment management firm based in Kansas City, Missouri. Established in 1958, we are dedicated to helping investors achieve their financial goals through a range of innovative investment strategies and solutions. With a client-centric approach, American Century Investments offers a wide variety of investment options, including mutual funds, exchange-traded funds (ETFs), and separately managed accounts. Our team of experienced investment professionals utilizes rigorous research and analysis to identify promising investment opportunities and manage risk effectively. Furthermore, we prioritize responsible investing by considering environmental, social, and governance (ESG) factors in our investment decisions. Committed to delivering long-term investment success, American Century Investments strives to provide exceptional service and value to our clients.
American Century Investments offers a transparent fee structure to its clients. The fees associated with our investment products depend on various factors such as the type of investment strategy, individual account requirements, and investment amount. Generally, our fees consist of expense ratios, which cover the costs of managing mutual funds or ETFs. These expense ratios are based on a percentage of the total assets invested in the fund and are deducted on an annual basis. Additionally, there may be other charges like transaction fees or account service fees based on specific circumstances. To obtain specific fee details, we recommend reviewing the prospectus or contacting our customer service team, who will gladly provide comprehensive information tailored to your investment needs.
American Century's investment strategy or philosophy revolves around active management and long-term investing. They believe in seeking out potential opportunities across market cycles and conducting thorough research to make informed investment decisions. American Century aims to identify companies with sustainable growth potential, competitive advantages, and attractive valuations. They take a disciplined approach, blending fundamental analysis, quantitative models, and risk management techniques. Their investment team emphasizes diversification and flexible portfolio construction to manage risk and capture potential returns. American Century is committed to aligning their interests with those of their clients, focusing on their long-term investment goals, and providing superior customer service. Overall, they strive to deliver consistent, risk-adjusted performance to their investors through disciplined investment practices.
Click the link above to get answers to just about any American Century Investments customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to American Century Investments, and their purpose. Are any of these similar to the reason you are trying to call?
Tax-related account inquiry: "I just wanted to see because I need to do my taxes."
- From a call lasting 6m 10s , Sep 9, 2024 6:46 PM
Make a withdrawal: "I do need to make a withdrawal on my account."
- From a call lasting 45m 17s , Aug 5, 2024 8:24 PM
More American Century Investments Customer Service Contacts
There are of course other ways to contact American Century Investments customer service besides the phone. Below we list the best ones, by medium.
American Century Investments Customer Help Desk / Web Support
As a last, sometimes only, resort- American Century Investments customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is American Century Investments's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Century Investments agent. This phone number is American Century Investments's best phone number because 222 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-345-2021 include Get financial advice and other customer service issues. Rather than trying to call American Century Investments first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, American Century Investments has 1 phone number. It's not always clear what is the best way to talk to American Century Investments representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for American Century Investments. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Century Investments. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.