Alltel Wireless Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Alltel Wireless?
Q:
Does Alltel Wireless offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes. The longest hold times are on Friday, and the shortest are on Thursday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Alltel Wireless below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Alltel Wireless phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 once after each prompt.
Below are some clips we've found from Alltel Wireless's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling your trusted TV, Internet, and home phone provider.
To get set up as a new service and to hear about our exciting promotions and offers, press one.
For help with existing accounts, including installations, technical support, and account updates or changes, press two."
Excerpt from a call with Alltel Wireless
Friday, March 29, 2024 4:26 PM
The first phone menu
"Thank you for calling your trusted TV, Internet, and home phone provider.
To get set up as a new service and to hear about our exciting promotions and offers, press one.
For help with existing existing accounts, including installations, technical support, and account updates, or changes, press two."
Excerpt from a call with Alltel Wireless
Tuesday, June 11, 2024 4:00 PM
What are the hours and when should I call?
Alltel Wireless operates the call center for this 800-255-8351 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 139 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Alltel Wireless call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Alltel Wireless phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Alltel Wireless staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Alltel Wireless is Saturday. The most busy day to call is Monday, which averages 300% more phone calls by comparison. Again, this is based on a sample of 139 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Mon
- Busiest
- Tue
- Wed
- Thu
- Fri
- Sat
- Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.
The best time to call Alltel Wireless
In summation, the best day to call Alltel Wireless is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Alltel Wireless staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Alltel Wireless
If you have time to do a bit of reading before you call Alltel Wireless, we recommend you read over some of our problem-specific articles.
What is the coverage area for Alltel Wireless?
Alltel Wireless provides wide coverage across the United States. As a leading wireless provider, our network encompasses an extensive area, ensuring connectivity in both urban and rural regions. With the merger of Alltel and Verizon Wireless, customers can access an even broader coverage area than before. Our network reaches 97% of the U.S. population, offering seamless voice and data services wherever you go. From major cities to remote locations, Alltel Wireless strives to keep you connected and provides reliable coverage for your communication needs. Whether you're traveling or residing in any part of the country, rest assured that Alltel Wireless has you covered.
What is the Alltel Wireless return policy?
Alltel Wireless has made it easy for customers to return any purchases that didn't meet their expectations. Our return policy allows customers to return eligible devices within 14 days of the purchase date. To be eligible for a return, the device must be in its original condition, with all accessories and packaging included. Additionally, customers must provide a proof of purchase, such as a receipt or order confirmation. Alltel Wireless reserves the right to refuse returns that do not meet these criteria. Once the return is processed and approved, customers will receive a refund in the original form of payment. However, please note that shipping costs and restocking fees may apply in certain cases. For more detailed information about our return policy, please refer to our Returns & Exchanges section on our website or contact our customer support team for assistance.
What types of plans does Alltel Wireless offer?
Alltel Wireless offers a variety of plans to suit different customer needs. Our plans include voice and data plans for individuals, families, and businesses. For individual users, we have affordable and flexible options such as unlimited talk and text plans with varying data allotments. Our family plans enable sharing of data and minutes between family members, ensuring cost savings and convenience. Additionally, we offer plans specifically tailored for businesses, including shared data plans and unlimited plans with multiple lines. All our plans include features like nationwide coverage, no annual contracts, unlimited messaging, and great customer service. With Alltel Wireless, you can find a plan that meets your communication requirements and budget.
Top Alltel Wireless customer service problems
Click the link above to get answers to just about any Alltel Wireless customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Alltel Wireless, and their purpose. Are any of these similar to the reason you are trying to call?
Dispute unauthorized charges: "I have a bill that I don't even owe, they're trying to say I owe bills and I don't owe bills."- From a call lasting 18m 5s , Mar 29, 2024 4:26 PM
More Alltel Wireless Customer Service Contacts
There are of course other ways to contact Alltel Wireless customer service besides the phone. Below we list the best ones, by medium.
Alltel Wireless Customer Help Desk / Web Support
As a last, sometimes only, resort- Alltel Wireless customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Alltel Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Alltel Wireless agent. This phone number is Alltel Wireless's best phone number because 1,050 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-255-8351 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Alltel Wireless first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Alltel Wireless has 1 phone number. It's not always clear what is the best way to talk to Alltel Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Alltel Wireless. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Alltel Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.