AT&T U-Verse Technical Support Phone Number

877-353-5963
Toll-free·Calls Technical Support·See main phone number & contact info
Q:How do I talk to a human at this number?
A:Press 4 then 6
Q:Is this phone number operational 24 / 7?
A:Not at this number; hours here are Mon-Fri 8am-7pm EST. The least busy day is Monday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 16 minutes. The longest hold times are on Tuesday, and the shortest are on Friday.
This is the #2 most popular AT&T U-Verse phone number out of 6. Click below to go back to the main customer service number and other contact information:
AT&T U-Verse's main customer service phone number

More AT&T U-Verse Customer Phone Numbers

800-288-2020 - Customer Service
Main phone number · Toll-free · Answer question regarding state you are calling from, then 2, then say "I don't have one", then "None of those", then "U-Verse" then more than one", then "No", then "Home". EXISTING CUSTOMERS Call from the phone that's on the account. Press 2, 1, then say "Representative" · If you are calling about regular exchange telephone service, press 1. For AT&T sales or service needs, press 2.
More details
800-756-0134 - New Customers
Toll-free · Press 1 to sign up for new service, then press 1 for home or press 2 for business ·
866-746-4714 - Ohio Customer Service
Toll-free · Customer Service for U-verse Ohio--no steps necessary, direct line · Please hold for the next available representative.
More details
888-715-3291 - New Customer Concierge
Toll-free · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
314-925-6925 - International Customer Service
Calling this AT&T U-Verse number should go right to a real human being · Are you calling about the number you are calling from? Yes or No
More details

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this AT&T U-Verse phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4 then 6
Here is how our research team describes the way the AT&T U-Verse phone system greets you: New sales: Press 1. Customer service: Press 2.

What are the hours and when should I call?

AT&T U-Verse operates the call center for this 877-353-5963 phone number Mon-Fri 8am-7pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 13,884 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AT&T U-Verse phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AT&T U-Verse staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call AT&T U-Verse is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 13,884 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call AT&T U-Verse is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that AT&T U-Verse staffs the call center well on Monday.

My Experience Calling AT&T U-Verse at this Number

Jan 11, 2024

I was thinking about installing a landline before my mother-in-law moved in so she could reach us during the day, so I called AT&T to see what they could offer us. We have several products from AT&T, and I think that if I add a bundle, I can take advantage of its U-Verse offers. I know that AT&T probably gets a lot of phone calls,  but I couldn't even tell you what my online login is to try to enroll online. Plus, I prefer simply to talk to someone. I'm old-fashioned that way, but I like to talk to someone who gives straight answers. 

However, when I called this number I didn't get anywhere. A recorded voice answered but didn't say where it was from and told me to listen carefully because the number I was calling might have changed. Then I was told to press 1 for English and immediately after a man picked up who said he was from Savings.com. I'm not sure where this number came from, but it certainly wasn't the right one. I jumped online and found 1-800-288-2020 and when I heard the bells ring with the AT&T chime, I knew that this would be work. 

This time the voice assistant said, "Welcome to AT&T. Calls may be recorded for quality. What's the issue you are calling about." I told the assistant I wanted to add a landline to my account. She repeated back my request and asked if the number I was calling from was associated with my account. Once I confirmed that it was, the voice assistant asked if I would like a link via text or email that would help me add a landline to my account. 

I didn't want a link since I wanted to talk to someone, so I declined and repeated that I wanted to talk to someone. There was a brief pause and the recorded agent repeated herself twice. There may have been background noise that made it difficult to understand, but we got through it and the voice asked for my passcode. After that, it finally said, "One moment please while I connect you to an agent." The wait time was approximately 1 minute, then the agent picked up and greeted me. They were friendly and happy to help, and before I hung up, I had an appointment for installation set up. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
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  1. AT&T U-Verse Customer Service Phone & Contact Info › 
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