AAA Claims Department Phone Number
- Calls AAA's Claims Department department
- On average, callers wait 69 minutes to talk to a person when they call
- Call center hours are Mon-Fri 8:30am-5pm EST
- We recommend calling around 8:45am
- Some common reasons that visitors to GetHuman call AAA include Cancel Service, Question About Membership, Roadside Assistance, Make a Payment, and Replacement Card.
- Get a real live human at this number: Press 0 at each prompt, ignoring messages.
- When you call AAA and their automated voice system picks up, you hear: For insurance, including claims, press 1. For membership, press 2. For travel, press 3.
- This is not the most popular AAA phone number (it's ranked #2). Most customers call 800-222-4357 for support: Click here for best option
What to expect when you call
The first phone menu
For insurance, including claims, press one. For membership, press two. For travel, press three."
What It's Like to Call AAA Phone Number 800-922-8228
When you call AAA Travel, you're immediately told that you are likely to face a long wait and are encouraged to check out the AAA website rather than wait for a representative to connect with you over the phone. However, I found that I was instantly connected to the representative, who began working with me on finding my account number so that she could send maps over to me for an upcoming visit to Hawaii.
The rep was very professional, however, I was unable to get help because I live in a different region from the area that she serves, which is something that AAA doesn't really make plain. When you call AAA, it's best to make sure that you're calling the number for your region, as this number does not automatically connect you to AAA's operations in your state the way some other AAA numbers will. As such, the representative was unable to help me, as she informed me that even though all numbers are under the AAA umbrella, they can only help members in their own region, and this number represents the western region of AAA's services.
I did find that the menu was fairly helpful, as it covered several possible options that could give information on a wide range of travel possibilities. The menu mentioned help with Disney visits, cruises, flights and more, with the possibility of getting helpful travel information in advance of your trip.
In order to take advantage of these services, you must be a AAA member. It does help to have your membership number available to speed up the process, although you can also provide your name or phone number to look up an account.
I found the rep very knowledgeable and pleasant in her demeanor. When I explained that I'd be traveling in a couple weeks, she said that was enough time to get me the maps I was requesting and she'd be happy to provide any information as long as I was a member in her region. Unfortunately, I did not meet that requirement, which meant I could not complete my request successfully.
The automation software does not appear to recognize callers by phone number, as the representative did not recognize me by name or number the way some other companies where I am a customer do. However, given that you do provide your number, it is likely a callback feature exists should a call get disconnected.
Should a call be unsuccessful, it's a good idea to check AAA's website and see if you can find information there. If you still need help, you should double check that you fall into the territory where this number can actually help you. If you aren't located in the western region of AAA's service map, you won't be able to use this number for help with anything.
Other customers got on the phone recently because:
AAA Claims Department Phone Number 800-922-8228 - Info & Statistics
AAA's 800-922-8228 Claims Department Number
This AAA phone number is ranked #2 out of 3 because 58,956 AAA customers tried our tools and information and gave us feedback after they called. The reason customers call 800-922-8228 is to reach the AAA Claims Department department for problems like Cancel Service, Question About Membership, Roadside Assistance, Make a Payment, Replacement Card. As far as we can tell, AAA has call center locations in Indiana or California or Utah or Texas and you can call during their open hours Mon-Fri 8:30am-5pm EST. AAA has 3 phone numbers and 8 different ways to get customer help. We've compiled information about 800-922-8228 and ways to call or contact AAA with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling AAA
Calling AAA at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-922-8228. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when AAA Claims Department agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than AAA Once on the phone with AAA's Claims Department department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
Contacting AAA in General
While 800-922-8228 is AAA's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-222-4357 is their best customer phone number overall, and we have put together a comparison of their 8 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach AAA help by calling them, is that other customers give their customer support at this number a 80% score for their communication skills and a 77% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.
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