AAA Claims Department

Phone Number & Getting a Rep

AAA Claims Department number

800-922-8228
Toll-free·Calls Claims Department·See main phone number & contact info
Q:

How do I talk to a human at this AAA number?

A:Press 0 at each prompt, ignoring messages.
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8:30am-5pm EST. The least busy day is Thursday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to AAA Claims Department?

A:The average hold time is 61 minutes. The longest hold times are on Thursday, and the shortest are on Monday.

All AAA customer service contact information

This is the #2 most popular AAA phone number out of 3. Click above to go back to the main customer service number and other contact information, including AAA email addresses, twitter handles, and live chat options.

More AAA Customer Phone Numbers

Roadside Assistance

800-222-4357
Main phone number · Toll-free · Mon-Fri 8:30am-5pm EST · Press 0 at each prompt, ignoring messages. For Roadside Assistance. · Say "Yes" to confirm your state, then say the name of the city you are closest to. Click the link they text you to place your roadside service request.

Corporate Offices

407-444-7000
Mon-Fri 8:30am-5pm EST · Direct to Corporate Headquarters · Must answer this question: What can I help you with today?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this AAA phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at each prompt, ignoring messages.
Here is how our research team describes the way the AAA phone system greets you: For insurance, including claims, press 1. For membership, press 2. For travel, press 3.
Below are some clips we've found from AAA's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Triple a. For insurance including claims, press one. For membership, press two. For travel, press three."
Excerpt from a call with AAA
Monday, May 6, 2024 6:30 PM

They may ask you to enter information with the dial pad

"Triple a. For insurance including claims, press one.
For membership, press two.
Thank you for calling AAA. Please enter eight zero."
Excerpt from a call with AAA
Tuesday, September 3, 2024 4:47 PM

The first phone menu

"Triple a.
For insurance, including claims, press one.
For membership, press two.
For travel, press three."
Excerpt from a call with AAA
Thursday, April 18, 2024 2:44 PM

What are the hours and when should I call?

AAA operates the call center for this 800-922-8228 phone number Mon-Fri 8:30am-5pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 68 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AAA phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AAA staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call AAA is Thursday. The most busy day to call is Friday, which averages 171% more phone calls by comparison. Again, this is based on a sample of 68 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call AAA is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that AAA staffs the call center well on Thursday.

Why call this AAA number?

Below is a sample of recent calls to AAA, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 56s , Nov 1, 2024 4:22 PM
Inquiring about claim status: "I'm not sure you know, what the next steps are."
- From a call lasting 4m 48s , Oct 28, 2024 4:32 PM
: ""
- From a call lasting 21s , Sep 26, 2024 12:29 AM
: ""
- From a call lasting 25s , Sep 26, 2024 12:28 AM
: ""
- From a call lasting 29m 28s , Sep 23, 2024 10:00 PM
Claims officer request: "Need to speak to a claims officer."
- From a call lasting 1m 52s , Sep 3, 2024 4:47 PM
Renew auto insurance: "I need to, like, pay my auto insurance policy or renew it."
- From a call lasting 16m 17s , Aug 26, 2024 6:16 PM
: ""
- From a call lasting 95m 16s , Aug 23, 2024 10:01 PM
: ""
- From a call lasting 4m 11s , Aug 14, 2024 7:44 PM
: ""
- From a call lasting 2m 21s , Aug 10, 2024 10:21 PM

Calling this AAA Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Jul 26, 2023

When you call AAA Travel, you're immediately told that you are likely to face a long wait and are encouraged to check out the AAA website rather than wait for a representative to connect with you over the phone. However, I found that I was instantly connected to the representative, who began working with me on finding my account number so that she could send maps over to me for an upcoming visit to Hawaii.

The rep was very professional, however, I was unable to get help because I live in a different region from the area that she serves, which is something that AAA doesn't really make plain. When you call AAA, it's best to make sure that you're calling the number for your region, as this number does not automatically connect you to AAA's operations in your state the way some other AAA numbers will. As such, the representative was unable to help me, as she informed me that even though all numbers are under the AAA umbrella, they can only help members in their own region, and this number represents the western region of AAA's services.

I did find that the menu was fairly helpful, as it covered several possible options that could give information on a wide range of travel possibilities. The menu mentioned help with Disney visits, cruises, flights and more, with the possibility of getting helpful travel information in advance of your trip.

In order to take advantage of these services, you must be a AAA member. It does help to have your membership number available to speed up the process, although you can also provide your name or phone number to look up an account.

I found the rep very knowledgeable and pleasant in her demeanor. When I explained that I'd be traveling in a couple weeks, she said that was enough time to get me the maps I was requesting and she'd be happy to provide any information as long as I was a member in her region. Unfortunately, I did not meet that requirement, which meant I could not complete my request successfully.

The automation software does not appear to recognize callers by phone number, as the representative did not recognize me by name or number the way some other companies where I am a customer do. However, given that you do provide your number, it is likely a callback feature exists should a call get disconnected.

Should a call be unsuccessful, it's a good idea to check AAA's website and see if you can find information there. If you still need help, you should double check that you fall into the territory where this number can actually help you. If you aren't located in the western region of AAA's service map, you won't be able to use this number for help with anything.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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