23andme.com Phone Number

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Customer service
Current Wait: 20 mins (8m avg)
Hours: Mon-Fri 9am-4pm PST; best time to call: 10:15am
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Reasons customers like you called recently

I bought a kit to do for my dad. I want to add it to my account. Is there some way to...
5d ago
I cannot access my ** and me account, I’m getting messages from possible realities and...
7d ago
I can't access my wife's ** & ME account. Her name is Jane Osborne. We are receiving*re...
10d ago
Because of age differences, my mother was placed in your tree under an unnamed child of...
12d ago
Email verification does not come to email
15d ago
I haven’t received my results from **andMe test and it has been a while since I sent it...
16d ago
What is my indian heirtage and what scroll im connected to. Cherokee indidan
21d ago
I want to know my native american heritage and find out who im related to in the in the...
21d ago
I registered and shipped my box. I got an email that they received the box but that it...
24d ago
I registered the box, then shipped it. Then I got an email saying they received the box...
24d ago
my dna indicates that Jacob Shweky is my cousin when in reality he is my nephew...*plse...
a mo ago
my dna info indicates that Jacob Shweky is my cousin when in reality he is my nephew...
a mo ago
We purchased three kits.. Sent in two, got one result… The third kit we didn’t send in...
a mo ago
Please resend the history of my family, etc
a mo ago
I somehow managed to misplace my results. Is it possible for that information to be se...
2 mos ago
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Customer Number 800-239-5230 - by the Numbers

Phone number to dial
Call-back available
Call picked up by a real person
Department you're calling
Customer Service
Call center hours
Mon-Fri 9am-4pm PST
Best time to dial
Navigate phone maze to a human
Direct to human
Average wait
Current wait
Rank (among phone numbers)
Rank (overall)
Alternate methods
phone or web
Quality of communication
Quality of help
Customer votes
Information last updated
Fri Mar 27 2020 08:00:00 GMT+0000 (UTC)

23andme.com's Best Toll-Free/800 Customer Phone Number

This is 23andme.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a 23andme.com agent. This phone number is 23andme.com's Best Phone Number because 20,484 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-239-5230 include Setup an account, Question, Complaint and other customer service issues. The 23andme.com call center that you call into has employees from Englewood, CO / Argentina and is open Mon-Fri 9am-4pm PST according to customers. In total, 23andme.com has 1 phone number. It's not always clear what is the best way to talk to 23andme.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting 23andme.com - by phone or otherwise

While 800-239-5230 is 23andme.com's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team, according to other 23andme.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact 23andme.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for 23andme.com.

What is GetHuman's Relationship to 23andme.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like 23andme.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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