23andme.com Phone Number

Calling 23andme.com customer service faster by GetHuman

800-239-5230
Customer service
Current Wait: 11 mins (6m avg)
Hours: Mon-Fri 9am-4pm PST; best time to call: 2:45pm
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Reasons customers like you called recently

I have posted my DNA with out registering birth what do I do
I am not a member but I want information about DNA test for a family member who lives i...
Never received my package
Since retiring my work email, I’m not getting ** and Me updates T my new email. *Email...
I bought my wife a gift of a genetic testing. I have been getting her up dates on my em...
I can log in to my account
My wife Erma Squire died June * ****. Can you try again to have her name removed fro...
I need a person to discuss issues
PLease just email my results?????
my daughter and I both received our results and we would like to upgrade our Health rep...
Do you have a fax number? I need to fax paperwork.
On the **th of January this year I ordered * dna kits from **andme and I received an em...
I cannot remember anything about my account when I created it about * or * years ago. I...
I got a $** up date to wrong **@me account today
my fathers name is aton kerrin i dont know if he is my father my orginal name was j kerrin
See more recent reasons for calling

Help me with my issue

Customer Number 800-239-5230 - by the Numbers

Phone number to dial800-239-5230
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-4pm PST
Best time to dial2:45pm
Navigate phone maze to a humanDirect to human
Average wait
Current wait11
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication72%
Quality of help65%
Customer votes4,535
Information last updatedMon Apr 12 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

23andme.com's Best Toll-Free/800 Customer Phone Number

This is 23andme.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a 23andme.com agent. This phone number is 23andme.com's Best Phone Number because 20,484 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-239-5230 include Setup an account, Question, Complaint and other customer service issues. The 23andme.com call center that you call into has employees from Englewood, CO / Argentina and is open Mon-Fri 9am-4pm PST according to customers. In total, 23andme.com has 1 phone number. It's not always clear what is the best way to talk to 23andme.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting 23andme.com - by phone or otherwise

While 800-239-5230 is 23andme.com's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team, according to other 23andme.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact 23andme.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for 23andme.com.

What is GetHuman's Relationship to 23andme.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like 23andme.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

23andme.com Contact Info

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