23andme.com Phone Number

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800-239-5230
Customer service
Current Wait: 17 mins (12m avg)
Hours: Mon-Fri 9am-4pm PST; best time to call: 9:30am
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Reasons customers like you called recently

Where do I find my geno type? Where do I find if I’m AA AS or SS?
I'm having trouble scanning the bar code I need to register my test before I send it of...
My son and I both sent in a test kit. We registered the kids on the same computer. I th...
I was wondering if I can connect my dna with ancestry.com as well
I have two accounts there and I need to set up separate emails ********** Call me if yo...
Amazon gift card for referral link was not received after referral sent to my daughter
Wanting copy of results, original was deleted before I could save it.
I sent in my ** and me kit in January of **** but haven’t gotten the results. It is no...
Need a person to answer questions about different dna test
Plz connect me to a live representative*Log in issues times * hrs , agent did not resol...
My biological father dna did not show on mine and my sisters ** and me test. This is c...
I cant seem to find my account anywhere...log in or password
please correct my email there was a typo during app registration my correct email is...
Been a member for many years. Can't reset my password. You seem to have disowned me...
See more recent reasons for calling

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Customer Number 800-239-5230 - by the Numbers

Phone number to dial800-239-5230
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-4pm PST
Best time to dial9:30am
Navigate phone maze to a humanDirect to human
Average wait
Current wait17
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication77%
Quality of help60%
Customer votes4,540
Information last updatedSun Aug 14 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

23andme.com's Best Toll-Free/800 Customer Phone Number

This is 23andme.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a 23andme.com agent. This phone number is 23andme.com's Best Phone Number because 20,484 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-239-5230 include Setup an account, Question, Complaint and other customer service issues. The 23andme.com call center that you call into has employees from Englewood, CO / Argentina and is open Mon-Fri 9am-4pm PST according to customers. In total, 23andme.com has 1 phone number. It's not always clear what is the best way to talk to 23andme.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting 23andme.com - by phone or otherwise

While 800-239-5230 is 23andme.com's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact 23andme.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for 23andme.com.

What is GetHuman's Relationship to 23andme.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like 23andme.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

23andme.com Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All 23andme.com contacts
23andme.com Phone NumberBEST
23andme.com Help Desk
General customer information

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