21st Century - Auto Insurance Claims Customer Service

Phone Number & Contact Info

21st Century - Auto Insurance Claims's Best Phone Number

888-314-4328
Toll-free·Calls Customer Service·Most popular 21st Century - Auto Insurance Claims number
Q:

How do I talk to a live human at 21st Century - Auto Insurance Claims?

A:Keep saying "Representative" until you are transferred.
Q:

Does 21st Century - Auto Insurance Claims offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 12 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

21st Century - Auto Insurance Claims Customer Phone Numbers

Claims Department

888-244-6163
Toll-free · 24 hours, 7 days · Say "Representative" or press 00 then ## · Claims Center - Which would you like? File a new claim, roadside assistance, a glass-only claim, help with an existing claim, or help with anything else, say more options.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this 21st Century - Auto Insurance Claims phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Keep saying "Representative" until you are transferred.
Here is how our research team describes the way the 21st Century - Auto Insurance Claims phone system greets you: How can I help you today?
Below are some clips we've found from 21st Century - Auto Insurance Claims's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling the twenty first Century customer service center. Your call may be monitored and recorded. Please see our website for information on how your personal data is used."
Excerpt from a call with 21st Century - Auto Insurance Claims
Tuesday, January 2, 2024 12:11 AM

They may ask your reason for calling (instead of a menu)

"Thank you for calling the twenty first Century customer center. Your call may be monitored and recorded. Please see our website for information on how your personal data is used.
Please listen closely as our menu options have recently changed.
In a few words, please tell me why you're calling today."
Excerpt from a call with 21st Century - Auto Insurance Claims
Wednesday, June 5, 2024 8:59 PM

What are the hours and when should I call?

21st Century - Auto Insurance Claims operates the call center for this 888-314-4328 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 51 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this 21st Century - Auto Insurance Claims phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like 21st Century - Auto Insurance Claims staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call 21st Century - Auto Insurance Claims is Saturday. The most busy day to call is Tuesday, which averages 225% more phone calls by comparison. Again, this is based on a sample of 51 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call 21st Century - Auto Insurance Claims

In summation, the best day to call 21st Century - Auto Insurance Claims is Thursday.

Why Customers Call 21st Century - Auto Insurance Claims

If you have time to do a bit of reading before you call 21st Century - Auto Insurance Claims, we recommend you read over some of our problem-specific articles.

How does the claims process work for 21st Century - Auto Insurance?

The claims process for 21st Century - Auto Insurance is straightforward and efficient. Once you file a claim, a dedicated claims representative will be assigned to your case. They will guide you through the entire process, ensuring clear communication and addressing any concerns you may have. Next, the representative will collect all the necessary information, including details about the accident or damage, and any supporting documents. They will review the information, assess the damages, and determine coverage eligibility. If necessary, an adjuster may be assigned to inspect the vehicle and provide an estimate for repairs. Once the claim is validated, the representative will work with the repair shop or appointed vendor to facilitate timely repairs or reimbursement, depending on your policy terms. Throughout the process, you can expect regular updates on the progress of your claim, ensuring a hassle-free experience.

How does 21st Century - Auto Insurance handle rental car reimbursements during repairs?

21st Century - Auto Insurance provides rental car reimbursements to policyholders whose vehicles require repairs due to covered damages. If your car is damaged in an accident, you can contact our claims department to report the incident and initiate the repair process. Once the claim is approved, and your vehicle is taken to an authorized repair facility, we offer rental car reimbursement to cover the cost of a substitute vehicle for the duration of the repair. The reimbursement amount is subject to the limit specified in your policy. To access this benefit, simply retain the rental car receipts and submit them along with your claim documentation. Our team will review the receipts and provide you with reimbursement based on the coverage outlined in your policy. With this service, we aim to ensure our policyholders have a reliable transportation option while their vehicles are being repaired.

Is there a deductible for auto insurance claims?

Yes, there is usually a deductible for auto insurance claims. A deductible is the amount of money that the policyholder is responsible for paying out of pocket before the insurance company provides coverage for the claim. The specific amount of the deductible can vary depending on the policy and the type of claim. Generally, higher deductible amounts result in lower insurance premiums while lower deductibles can lead to higher premiums. Deductibles are a way for insurance companies to share the risk with the policyholder and encourage responsible driving behavior. It is important to carefully review and understand the deductible terms in your auto insurance policy to determine your financial obligation in the event of a claim.

Top 21st Century - Auto Insurance Claims customer service problems

Click the link above to get answers to just about any 21st Century - Auto Insurance Claims customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to 21st Century - Auto Insurance Claims, and their purpose. Are any of these similar to the reason you are trying to call?
Unclear purpose: ""
- From a call lasting 3m 45s , Apr 23, 2024 10:32 PM
Update auto policy: "I need to make changes to my auto insurance policy."
- From a call lasting 3m 19s , Feb 23, 2024 8:30 PM
Update auto policy: "I need to update my auto information on my policy."
- From a call lasting 1m 47s , Feb 23, 2024 8:26 PM
Update auto policy: "I need to make some changes to my auto insurance policy."
- From a call lasting 2m 11s , Jan 2, 2024 8:57 PM

More 21st Century - Auto Insurance Claims Customer Service Contacts

There are of course other ways to contact 21st Century - Auto Insurance Claims customer service besides the phone. Below we list the best ones, by medium.

21st Century - Auto Insurance Claims Customer Help Desk / Web Support

21st.com - Customer Service
Customer service web support
As a last, sometimes only, resort- 21st Century - Auto Insurance Claims customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is 21st Century - Auto Insurance Claims's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a 21st Century - Auto Insurance Claims agent. This phone number is 21st Century - Auto Insurance Claims's best phone number because 3,588 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-314-4328 include and other customer service issues. Rather than trying to call 21st Century - Auto Insurance Claims first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, 21st Century - Auto Insurance Claims has 2 phone numbers. It's not always clear what is the best way to talk to 21st Century - Auto Insurance Claims representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for 21st Century - Auto Insurance Claims. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like 21st Century - Auto Insurance Claims. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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