My next is offline . I have restarted my modem. Bill is up to date ... what is going on

GetHuman-ksmiggie's customer service issue with iiNet from June 2018

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The issue and preferred resolution, in GetHuman-ksmiggie's own words:
The problem I ran into: My next is offline . I have restarted my modem. Bill is up to date ... what is going on
I trust that iiNet will make this right and come up with a resolution that is fair.
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iiNet

Customer service issue
Reported by GetHuman-ksmiggie
Jun 25th, 2018 - 2 mons ago
I have an issue with iiNet too
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Seen by 2 customers so far
Similar issue to 3 others
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GetHuman-ksmiggie started working on this issue
Jun 25th 4:09pm