Hello,**After receipt of my order- **********, I opened the Shea Butter only to find th...

GetHuman5873699's customer service issue with iHerb.com from March 2021

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The issue in GetHuman5873699's own words
Hello,**After receipt of my order- **********, I opened the Shea Butter only to find that there was an oily solution on the top and the shea butter was so rock hard that I couldn’t get my fingers*fingernails or a knife into it. It is unusable. The little bits I can scrape off of the top of it are granular hard crystals.**Can I return this item? Or, can you please credit my Visa for the amount charged for the Shea butter?**Warm Regards,**JoAnne Cryderman

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iHerb.com

Customer service issue
Reported by GetHuman5873699
Mar 22nd, 2021 - a month ago
Not resolved
Seen by 6 customers so far
Similar issue to 775 others
0 customers following this

Timeline

GetHuman5873699 started working on this issue
Mar 22nd 3:12pm

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