Hello,**After receipt of my order- **********, I opened the Shea Butter only to find th...

GetHuman5873699's customer service issue with iHerb.com from March 2021

Help with my iHerb.com issue
First: share to improve GetHuman5873699's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5873699 may need:
Account name, Account email address, Account phone number, Order number, and Delivery address
The issue in GetHuman5873699's own words
Hello,**After receipt of my order- **********, I opened the Shea Butter only to find that there was an oily solution on the top and the shea butter was so rock hard that I couldn’t get my fingers*fingernails or a knife into it. It is unusable. The little bits I can scrape off of the top of it are granular hard crystals.**Can I return this item? Or, can you please credit my Visa for the amount charged for the Shea butter?**Warm Regards,**JoAnne Cryderman

GetHuman5873699 did not yet indicate what iHerb.com should do to make this right.

How GetHuman5873699 fixed the problem

We are waiting for GetHuman5873699 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get iHerb.com's attention and get better help faster. Tap below to get started.
Having iHerb.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman5873699
Mar 22nd, 2021 - a month ago
Not resolved
Seen by 6 customers so far
Similar issue to 775 others
0 customers following this


GetHuman5873699 started working on this issue
Mar 22nd 3:12pm

Free Moving Concierge

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies