iHerb.com Customer FAQ

We're sorry to hear that your order is held up in customs. Unfortunately, iHerb does not have control over customs policies and procedures. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duties, and taxes are non-refundable, so if an item is returned due to high customs fees, we would not be able to refund the cost. If your order is detained long-term, it's possible that customs may return your order to us, in which case we will reach out to arrange a refund or replacement.

للأسف، نحن لا نتوفر على القدرة لتتبع الشحنات أو التحقق من حالة طلبات iHerb.com بشكل مباشر. يُفضل التواصل مباشرةً مع خدمة العملاء في iHerb.com لأية استفسارات تتعلق بالشحنات والطلبات. إذا كانت لديك معلومات تتبع، فقد يكون بإمكانك التحقق من حالة الشحنة مع شركة الشحن المسؤولة. حاليا، نحن نستطيع فقط تقديم المساعدة في الأسئلة العامة حول iHerb.com.

We apologize, but it's not possible to connect you directly with a customer service representative here. However, you can easily check your order status on iHerb.com. Sign into your account and navigate to the "Order History" section. Here you can view all your past orders and check on the status of your recent orders to see if your recent order was successful. If you face any issues or have any concerns, you can get help from the customer support team of iHerb, available around the clock to assist you.

Unfortunately, directly chatting with iHerb.com's live chat isn't something that we can guide you through here. But typically, online stores like iHerb often have chat functionalities on their website where customers can communicate with the company's customer support team in real time. Usually, you'll find this feature located at the bottom of their page. Remember, it's important to express your queries or issues clearly to receive the proper assistance. If this function is not available, they may offer other means of communication like email or a phone call.

Ci scusiamo per i problemi che stai incontrando. Non ci risulta alcun problema specifico relativo all'accesso da parte di utenti in Italia. In genere, il comportamento che descrivi potrebbe verificarsi a causa di un problema con la connessione internet. Prova a controllare la tua connessione o a riavviare il tuo dispositivo. Assicurati anche di avere l'ultima versione dell'App iHerb. Se il problema persiste, potrebbe essere un problema specifico del tuo account. In tal caso, potrebbe essere utile reimpostare la password o provare un differente metodo di accesso. Ricorda, devi usare lo stesso metodo di accesso che hai utilizzato per creare il tuo account.