Tried contacting iBotta through app due to error in reversal of earnings, but no reply...

GetHuman-engaman's customer service issue with iBotta from August 2018

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The issue in GetHuman-engaman's own words
Trying to send message to Ibotta to get help on an issue, but getting error message saying invalid email address. Invalid email address is no longer on the account, changed it months ago, but still can’t access customer service. ... Tried contacting iBotta through app due to error in reversal of earnings, but no reply received (sent over * days ago). Tried to contact iBotta through submitting request online, but page would not complete (error message displayed). iBotta account linked to email addressed given.
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iBotta

Customer service issue
Reported by GetHuman-engaman
Aug 27th, 2018 - 3 mons ago
I have an issue with iBotta too
Fixed
Seen by 8 customers so far
Similar issue to 1801 others
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Timeline
GetHuman-engaman started working on this issue
Aug 27th 7:58pm
GetHuman-engaman indicated the issue is not fixed yet.
Aug 27th 9:25pm
GetHuman-engaman indicated the issue is not fixed yet.
Aug 27th 9:26pm
GetHuman-engaman indicated the issue is not fixed yet.
Aug 27th 9:31pm
GetHuman-engaman indicated the issue is not fixed yet.
Aug 28th 6:24pm
GetHuman-engaman indicated the issue is not fixed yet.
Aug 28th 9:02pm
GetHuman-engaman indicated the issue is not fixed yet.
Aug 30th 9:10pm