Buyers remorse? Act fast and you will be helped.

GetHuman-aldhnog's Cancel my subscription issue with eHarmony from August 2019

Help with my eHarmony issue
The issue in GetHuman-aldhnog's own words
Cancel membership ... I purchased subscription ******. The subscription email states: "You, the buyer, may cancel this agreement, without any penalty or obligation, at any time prior to midnight of the original contract seller's third business day following the date of this contract, excluding Sundays and holidays. To cancel this agreement, mail or deliver a signed and dated notice, or send a telegram which states that you, the buyer, are cancelling this agreement, or words of similar effect. This notice shall be sent to eharmony, Inc. Attn: Cancellations, ***** Wilshire Blvd, **th Floor, Westwood, CA ***** USA" I have done this. I also went on line and cancelled the account. It states that I will still be billed. The telegram will arrive ****** in the morning. When on line it stated I would still be billed. Can you confirm that I will be refunded and not billed for remaining amounts?
It is hard to find where to cancel subscription.
It is resolved.
Not long.
How GetHuman-aldhnog fixed the problem
I was able to fix my issue. Purchased agreement on ***. By *** I realized I was not ready. The site states you need to cancel within * business days of opening to avoid penalty or charges. They state to send a telegram (yes, there are still telegrams) or by mail. If I sent via mail, it would arrive too late. I sent the telegram. Then one of my emails stated I could do this via email. I sent that too. I cancelled subscription on the site, that was difficult to find. I got a confirmation but it stated I would need to pay the amount. On Monday I telephoned the company and the representative was very polite and confirmed receipt of my email and cancellation without penalty. Note Saturday is considered a business day to them so if you have buyer’s remorse, don’t waste time.**This site is very helpful as well.
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eHarmony

Cancel my subscription issue
Reported by GetHuman-aldhnog
Aug 4th, 2019 - 3 years ago
Fixed
GetHuman-aldhnog shared how to fix
Seen by 57 customers so far
Similar issue to 3575 others
0 customers following this
Items needed
Name on the account
Billing address
Your birthday

Timeline

GetHuman-aldhnog started working on this issue
Aug 4th, 2019 4:43am
GetHuman-aldhnog confirmed the issue is fixed. Hooray!
Aug 7th, 2019 1:14am
GetHuman-aldhnog confirmed the issue is fixed. Hooray!
Aug 7th, 2019 1:22am
GetHuman-aldhnog confirmed the issue is fixed. Hooray!
Aug 7th, 2019 1:24am
GetHuman-aldhnog confirmed the issue is fixed. Hooray!
Aug 7th, 2019 1:26am

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