eBay Customer Service Issues

On October 31, [redacted], I placed two orders for window treatments through the eBay seller www.powersellerusa.com ([redacted]). On Monday, November 8th, I received an email from the seller confirming the delivery to my address. After checking and not finding the packages, I realized they were mistakenly delivered to New York instead of Waterloo, IA. I reached out to the seller, who offered to reship the items. Initially, I accepted but later changed my mind due to the inconvenience and delay caused by the error. I promptly requested a cancellation and full refund through email but received no response. After a follow-up email, the seller informed me that the packages were already on their way. I was skeptical of this claim and felt disappointed that my request was ignored, leading to further hassle and frustration.

I have already sent out two iPhones, both have been delivered, and I am now facing an issue with my account being blocked. I am confused as to why this is happening, as I have fulfilled my end of the transaction by sending out the products. However, I have not received payment for them. One iPhone has already been delivered, and the other one is scheduled for delivery tonight or in the next day. Despite this, I still haven't received any payment. It's frustrating because I can't access my funds, and I am concerned that the buyers could falsely claim non-delivery and keep the phones without paying. I really need to resolve this issue and get my money released so I can continue selling without any disruptions.

I made a purchase for a [redacted] Lexus with order number [redacted]2 but have not received it yet. I paid $[redacted] with eBay cards for the vehicle, another $[redacted] for insurance with eBay cards, and then $[redacted] with Target cards due to a shortage of eBay cards at CVS. To verify my account, I was asked to log into my Chase account through AnyDesk and make $[redacted] worth of transactions through Zelle for a promised refund. David Williamson, an employee, keeps asking for more funds daily, claiming to have refunded $[redacted] and then $[redacted], but this is not true. I reached out to his supposed manager, William Townsell, via email and have not received a response. Please assist me with this situation.

I sold a $3.00 baseball card to a customer and shipped it for $0.99 postage. Despite paying the USPS $0.20 for the "NOT MACHINABLE" stamp, the envelope got torn as they ran it through the machine at the Santa Barbara facility in CA. The customer claims the card was missing from the torn envelope and blamed me for it in two demanding emails. Even though the USPS mishandled the shipment, the buyer insisted on a refund, which eBay tends to favor the buyer in such cases. I have a solid track record of safely packing and shipping items, and it's frustrating to be held accountable for the postal service's mistake. Despite being willing to refund lost items in the past, I refused this time due to the customer's accusations and the USPS's clear responsibility for the issue. It's unfair to be blamed when I did everything right, and the customer received a damaged envelope with no card inside. It's a disappointing situation that I feel unjustly penalized for.

I am currently dealing with an issue regarding a package I shipped from my local UPS store to be picked up by a USPS mailman in Franklin, Ohio. The package never made it to the post office, causing me to lose out on my product. I’m in contact with USPS to locate the package. The problem escalated as eBay, who received the payment and placed it on hold until the buyer got the package, refunded the payment to the buyer. However, they deducted their fees from my account and then charged me the full amount again. This resulted in double charges for their services. I believe the service charge should not be deducted from my account as I am being unfairly charged twice for the same service.

I placed an order on November 4th for one box of Men's Depends 80 Count in size XL with a waist size of "44 to 64" and Protection Plus ULTIMATE Absorbency. Unfortunately, I received the XL Depends ULTIMATE Protection Plus underwear with a waist size of 45 to 54 instead of the 44 to 64 I needed. The ULTIMATE product does come in both sizes, but I specifically ordered the 44 to 64 size as advertised. I am willing to return them if you can guide me on the process. Do I need to cover the return postage for this error that was not my fault? I appreciate any assistance in resolving this issue due to the confusion with both sizes having the same name but different waist measurements.

I bought a pair of authentic sneakers on Ebay. I got an email saying they were delivered, but they weren't delivered to me. I contacted Fed Ex to check if they were sent elsewhere, but they insisted the delivery was correct. I asked for delivery proof but didn't get it. When I requested a refund, I was unsuccessful. Attempting to appeal through Ebay's consumer "authenticity guarantee" was also a dead end. Messages were turned off, and I couldn't get help. I just want my sneakers or a refund. This situation is frustrating.

I am experiencing an issue where my name appears on the top left as signed in, but I am facing difficulties with my password. Despite trying various methods such as calling and chatting for assistance, the password does not work, preventing me from accessing my account to make necessary changes like updating my credit card information. This password issue hinders me from performing several tasks on the website as it continuously redirects me to the password page. I urgently need to resolve this matter to regain full access to the site.

I bought a drawing tablet from eBay (seller: slamavision) with Order # 21-07[redacted]3 for $[redacted].22. The delivery date changed from 11-10 to 11-15, then to the first week of December. I never got a tracking number and couldn't cancel, so I initiated a return claim. I got a shipping label that expires before I even receive the item, with no useful response from the seller, only abuse. eBay UK told me to wait until 11-15 to file a "did not receive" claim, but my active return claim blocks it. I'm stuck in an eBay loop, unable to contact support. Please help me out of this situation. Thanks, Jay R. R. from Crystal River, FL. My eBay ID: jay-2, contact me at [redacted]

I am experiencing issues returning an item I purchased. Despite multiple email inquiries and a response deadline given to me, I did not receive proper instructions on how to proceed with the return. When I called for assistance, I was informed that the return period had elapsed, but I could keep the item. I was assured that a resolution would be found, yet I never received an email update as promised. Instead, I received an email about a separate matter on Nov. 1st. This situation has been mishandled, and I simply want guidance on how to return the item as per the return policy. I contacted you prior to the expiration date and am seeking assistance with this matter. Due to recent surgery, I am unable to exert undue effort on this return process, which should have been straightforward. Please contact me at your earliest convenience. The order number is 21-07[redacted]7, case number [redacted]. I am eager for a resolution that is clear and easy to follow, whether through automated processes or human support.

I purchased a 12 x 20 Car canopy and I am having trouble with returning it and getting a refund. The order number is [redacted] and the case number is [redacted]. Despite contacting customer service multiple times, I have not received a return label or clear instructions on how to send the item back. They claimed it was too late to return the item without providing the necessary information. I expressed my concerns, but they failed to assist promptly. I am frustrated by the lack of communication and assistance in resolving this matter. If not resolved, I will have to escalate this issue further. I simply want a return label and guidance on how to return the item efficiently. I have provided all the necessary details, and it is essential that they address this promptly.

I purchased a screen that didn't work, so I returned it to the seller. He claimed it wasn't the same screen, so I contacted the place that removed it but got no response. After negotiations, the company agreed to buy it back. I offered to cover shipping, but it's been 12 days and no screen has been returned. Despite multiple messages, the seller has not responded promptly. I've requested a refund or the item back, threatening to report him. He finally acknowledged the return but has not followed through. Hoping for a swift resolution for all parties involved.

I received a shopping trolley on four wheels, unfortunately, it was damaged. After contacting eBay, a return was initiated with a Royal Mail label provided, but the Post Office requires a Parcel Force label due to the size. Despite many emails to the seller requesting the correct label, they suggested using Hermes which lacks the necessary barcode. Time is ticking, and I feel frustrated with the back and forth. I need assistance resolving this issue efficiently. The trolley was meant for an elderly lady with walking difficulties, so I reimbursed her to purchase another one. I advised the seller to reach out to eBay for label support, but I haven't received a response. Your help in resolving this matter promptly is greatly appreciated. Thank you.

I am frustrated with eBay and may stop using their platform if my issue isn't resolved quickly. I recently spent $2,[redacted] over the past two days and mistakenly purchased a size 11.5 shoe instead of the size 8 I searched for. The Asics Gel Kinsei seller is unresponsive and has a no-return policy displayed. I have had negative experiences on eBay before, including being scammed out of $[redacted] for a non-functional iPhone and not receiving orders from two sellers in [redacted]. It has taken me four hours to try and reach a human representative to cancel my order before it ships, but the automated responses from eBay are not helpful. I cannot contact the seller directly, and filing a report has been difficult due to the large number of purchases made. This experience has been stressful, and I am considering ending my use of eBay altogether.

I bought an eBay card at Dollar General in Pe Ell, Washington, using my Western Union debit card. Initially, I tried to load $[redacted] on it, but the transaction had issues, so it was voided. I got another eBay card to try again, this time successfully paying after a 15 to 20-minute delay. When I checked the card balance later, it couldn't be found in the system. I returned to the store to request a refund onto my debit card but was advised to contact eBay for assistance with getting a refund for the $[redacted].

I recently received a saxophone that needed unexpected repairs, which was disappointing. Uncertain about further issues, I decided to return it. The seller was critical of the repair quality upon return, claiming it devalued the item significantly. They offered a 50% refund and kept the saxophone, but we couldn't agree on the resolution. The seller mentioned a 20% restocking fee, which I'm willing to consider, but they argue it's past the refund stage with the 50% already issued. My account has not received the refund yet, and I'm seeking assistance to resolve this matter.

Hello eBay Customer Support, I appreciate the notification about my restricted account. Can you please provide me with the reason for the restriction so I can address it promptly? I kindly request your assistance in resolving this matter. Best regards, Malkpath

I placed an order for an Elliptical Glider Cross Trainer Machine and made payment by credit card. After receiving acknowledgements of the order with a delivery date of November 29th, I was informed the delivery would be sooner multiple times, with the final delivery date set for November 17th by FedEx. However, what arrived was just a thin wire in a fat envelope, not the large 75 lb Glider I was expecting. I am Dr. Irving Le Vine of [redacted] Alder Ave, Lewiston, Idaho, [redacted], trying to remain patient while seeking an explanation and the actual delivery of the item. Thank you for your attention to this matter.

I have attempted several times to initiate a return for a broken item I purchased that arrived damaged, even before reaching the post office. I possess a photo of the tag displaying the damaged item received by the post office. Despite my efforts on the website, I am unable to process the return. The system prompts for an item number, which I copied from my receipt, yet it is not recognized by the online assistance. My purchase was made on Oct. 16, [redacted], and it seems the system cannot locate it. The absence of a contact number leaves me feeling stuck and frustrated, as I wish to resolve this issue promptly. In the past, I have had positive experiences with ebay, but this encounter with customer service has left me dissatisfied.

I am encountering difficulties while trying to get information about an item. I reached out to inquire about the 3 buying options listed as "open, closed, or "egg". The seller was unsure and mentioned they would ask a colleague, but I never received a response. Upon following up, I received a message in a language I don't understand. I am unsure if this message was automated or not. I would appreciate clarification on this issue. Regarding eBay, I am disappointed with the lack of a customer service line with human support. I hope eBay will consider reintroducing this service, as many customers, including myself, encounter complex issues that require real-person assistance. It is important for eBay to prioritize active customer service for the benefit of all customers, especially during this pandemic.