eBay Customer Service Issues

I placed an order on eBay for a Hi-Fi sound system valued at £[redacted].00, with the delivery set for October 29th. However, the tracking shows it was delivered on October 27th to an unknown recipient at an unknown location. I've been trying to contact customer service with no success. Today is October 31st, and I urgently need to know where my delivery was left and who received it. I'm extremely disappointed with this situation and would appreciate a refund considering all the issues with this order. The current contactless delivery process due to COVID-19 worries me, as in the past, the courier would hand over the package or return it if no one was home. I hope my item wasn't left out in the open for everyone to see. Please, I need your prompt assistance.

I previously contacted EBAY regarding being taxed on supplement purchases in New York State. Despite supplements being tax-exempt, I noticed tax was added to my recent orders for Bentonite clay (food grade) and Probiotics. The reference number for my inquiry is SR 1-[redacted]10. I provided eBay with the relevant New York tax code and was advised to reach out if this tax issue arose so it could be corrected.

On 10/24/20, I bought 2 USA dual port fuel filters from discountingonline ([redacted]), known for their 99.9% positive rating. The purchase was for a Stihl BR500, BR550, BR600 blower model. Using the "buy it now" feature, the product arrived on 10/29/20. Surprisingly, I didn't receive any tracking information from the seller, only the delivery. The unusual part is that eBay has no record of this transaction in my purchase history. After noticing the payment through PayPal, I contacted them to find out that the seller had the delivery and tracking details but didn't provide them to me. eBay, however, showed no trace of the purchase. This lack of information makes it challenging for me to give feedback or track my orders effectively. It would be great if you could investigate this issue and update me with any insights. There seems to be a discrepancy that needs to be addressed.

I need to return three watches. The first one, a small gold watch, doesn't work and a jeweler mentioned that the mechanism is beyond repair. The second and third watches, advertised as thin gold and silver watches, are actually thick and bulky. Can you please provide me with the address to return these items to eBay? I would like to send them back because they were not as advertised. Kindly send the address to [redacted] All of the watches were purchased through eBay.

A couple of years ago, my account was suspended erroneously due to a fee issue, which was resolved by a helpful representative. Surprisingly, upon logging into eBay today after a long absence, I discovered my account had been suspended again. Despite not utilizing the platform regularly and having no recent transactions, customer service informed me of being considered a risk. I am puzzled and concerned about this sudden action and lack of detailed explanation. I suspect a possible hack or error. My details are: Deborah Sue Smith, email - [redacted], phone - [redacted], address - [redacted] Route 36, Arkport, NY [redacted]. I believe there has been a serious mistake that needs to be rectified promptly.

I am concerned about the $1,[redacted] I am paying for a camper. I want to verify if this transaction is legitimate before I proceed with payment. My name is Joanne R. Co, and I am expecting the camper to be delivered to Campton 10 Missouri. I need to confirm if payment with eBay cards is required. If this is a genuine transaction, you should be able to locate my invoice for a [redacted] Coachmen travel trailer without me providing details. My husband and I are both dealing with health issues, and losing $1,[redacted] would be devastating. Your prompt response is crucial as I plan to purchase the cards on Monday. Thank you for your assistance.

I suspect that the seller is bidding on their own "Retro Yellow Cat [redacted]" product with item number [redacted][redacted]. I believe they may be manipulating the auction to drive up the price. This behavior is unfair as sellers should only set the lowest price they are willing to accept. It's possible the seller is using fake names or friends to bid on their item. I previously contacted an iPhone seller about a similar suspicion, and they reacted quickly, which led me to believe they were cheating. It's important to address these fraudulent practices to maintain integrity in online auctions. Cheating in auctions is dishonest and affects other bidders negatively. It would be great if you could investigate this situation to ensure fairness and prevent scams in the online marketplace. Thank you for looking into this matter.

I fell in love with a pair of Stuburt golf shoes I bought in Scotland two years ago. I recently found the same shoes on eBay but received a size UK-7 instead of the USA 10 I ordered. I returned them on 10/14/[redacted] and requested the correct size but have not received any updates. My order number is 25-05[redacted]3, and I paid $58.09 on my Visa card. I spent $39 on postage to return the shoes. As a newcomer to eBay at 77 years old, this has not been a great experience. I would appreciate any assistance you can provide. Thank you in advance. John R. [redacted] N. Jefferson, El Dorado, AR, [redacted], [redacted]

I bought a shotgun barrel on eBay from seller MaximumR on November 1, [redacted], for $[redacted].00 plus $28.48 for a total of $[redacted].48. The seller contacted me claiming potential damage while trying to remove something from the fixed part of the barrel which should not be altered. I asked for clarification and photos of the alleged damage, but received neither. The seller then unexpectedly refunded my money without permission, citing fear and uncertainty about sending a damaged or missing item. It appears suspicious whether the seller intentionally damaged the barrel, lied about it, or simply changed their mind about the price.

I am currently in discussions with the seller of an RV travel trailer, who has proposed that the transaction take place through eBay. As I am unfamiliar with making purchases on eBay, I am seeking guidance on the process. The seller has outlined the steps in an email explaining how the transaction will proceed. According to the seller, the Travel Trailer is currently located in eBay's possession at their shipping company in Omaha, NE. The seller mentions that the shipping is free due to a previous buyer backing out. The payment process will be managed by eBay, with the funds being held until the end of an inspection period for buyer protection. The Travel Trailer will be delivered to my specified address once payment is confirmed, allowing for a 5-day inspection period. I would like to confirm if this method of conducting a transaction on eBay is appropriate or if there are any red flags with the seller's approach. Your assistance in this matter would be greatly appreciated. Thank you for your support, Brian

I am reaching out regarding my recent book order #10-05[redacted]6, item #[redacted]48 for "FDR: A Political Biography" by Stefan Lorant. The seller, HANSON2001, has accepted my return request due to the item not matching the description or photos provided. Despite printing the free return shipping label and preparing to send the wrong softcover edition back for a refund, the seller contacted me questioning the reason for the return. When I initially ordered the book through Bookfinder.com, the listing indicated a hardcover edition, but I received a softcover instead. The seller's objection has prompted me to try to change the return reason to "Ordered by mistake" to avoid any issues and proceed with the return smoothly. However, I am unsure how to adjust the return reason, as the purchase history of the book seems to have vanished. Assistance in resolving this matter would be greatly appreciated. Thank you.

I requested a refund from an eBay seller (username: bnson_21) for a leather jacket that was significantly cheaper and different from the one advertised. I returned the jacket via USPS at a cost of $99.00. The jacket originally cost me $[redacted].60, totaling $[redacted].60. USPS shipped the package on October 17, and it was delivered on October 30. The seller's name is Fatima Wajeeha, located at [redacted] London Road, Helen Building, Trahalgar House, Gray, Essex, United Kingdom, RM253JT. I provided the USPS tracking information, but they claim they never received the merchandise. I have evidence from the post office confirming the delivery on October 30. I am seeking a refund due to misleading advertising. I have informed the United States Postal Service of my intent to address this issue legally for deceptive practices. It is unfair for eBay to protect sellers who engage in dishonest advertising practices to profit from trusting customers.

I am currently considering buying an ATV from someone who claims that they have organized with eBay for the sale. They mentioned that the ATV is with eBay's shipping company, and I just need to provide my details for it to be shipped to me. This seems unusual to me, and I would like to confirm its legitimacy. Here is the message I received: Thank you for getting back to me. After my husband's passing, I had to relocate to Lawrence, KS for a fresh start. Prior to my move, I arranged with eBay for the ATV sale, so my physical presence is not required. The ATV is in eBay's custody with their shipping company, securely packaged with all necessary documents. The deal includes free delivery to your address, expected within 2-3 days. You will have a 5-day trial period upon receiving the ATV before committing to the purchase. If the ATV does not meet your expectations, you can return it at my cost. Upon delivery, you will receive all essential paperwork, notarized title and bill of sale, 2 sets of keys, service records, and more. To proceed, please provide your full name, shipping address, and phone number for eBay verification. Once confirmed, eBay will reach out to you to guide you through the process. Thank you, Patricia Harris Please advise me promptly.

We recently sold an iPad on eBay, and three weeks after the buyer received it, he complained about scratches that were not there when we sold it to him. We had clearly stated in the listing that there were no refunds. However, eBay decided in favor of the buyer, and we had to refund him. We then had to pay Apple over $[redacted] to replace the now scratched screen. Now, we are receiving a collection notice from CBE group stating that we owe $[redacted].18 from the sale. I don't understand why I should be responsible for money from a reversed sale. Not only did I have to cover the repairs for the iPad, but now I'm being pursued for additional funds. I need help resolving this matter, as CBE group claims only eBay can stop their collection efforts.

Order No. 01-05[redacted]8 for the Plano tackle boxes 4-pack, shipped from Fragar [redacted], has not been received. The order was placed on 10-23-20, and the tracking information shows delivery on 10-27-20. However, the item was never received at my address, [redacted] Summit Drive, Hellertown, PA [redacted]. I contacted UPS, and after investigating, they confirmed that the item was delivered but not to me or my address. I have filed a case on eBay (#[redacted]) for your review. Despite a message saying the case is resolved because the seller provided a tracking number showing delivery, I have spoken with UPS again, and they verified that the tracking number is linked to a different recipient at a different address. It seems there is an error on the seller's end. Please investigate further and arrange for a refund. Thank you, Jim.

I purchased a computer on eBay, and it arrived earlier than expected. However, upon inspection, I discovered several issues that were not disclosed in the item description. The screen has visible pixel problems with white spots, the battery needs replacing, the device overheats frequently, and the speakers produce very poor sound quality akin to a frying noise. I was prepared for some minor aesthetic flaws but not for extensive repairs that would cost hundreds of dollars. Since I cannot keep the item, I wish to initiate a return. The seller claims the device was in perfect condition when shipped and suggests involving eBay for a refund, possibly blaming the Global Shipping Program for the damage. I am uncertain about the refund process and concerned that the seller may not cooperate with the return process. How can I provide evidence to eBay that the product arrived damaged?

I believe I am facing mistreatment from both the seller of an item I purchased and Ebay. Ebay is wrongly accusing me of attempting to contact the seller outside of their platform, which is not true. In reality, I am trying to report the seller for this behavior towards me. I have been an Ebay seller with a flawless track record for over 20 years and I am not breaking any rules. I am simply trying to report the seller's misconduct to Ebay, but it seems like Ebay is siding with the seller and even threatening to suspend my account. I urgently need Ebay to review my case, examine all communications, vindicate me from these allegations, and help me resolve this situation. Please assist. - Scott D. Order Number: 18-05[redacted]8 My official Ebay email is [redacted], although I may have accidentally used [redacted] Please contact me at [redacted]. I feel deeply wronged by the seller's actions, and I am disheartened by Ebay accusing me of behavior I did not engage in.

Dear Community, I purchased a SIM kit with prepaid airtime a year ago, but when I recently tried to use it, there was no airtime included. After contacting Tracfone, they confirmed the SIM card does not have a service plan. Despite reaching out to the seller multiple times, I have not received a response. Now I need to buy a new plan for my phone. I am seeking assistance in resolving this issue and receiving a refund for the defective item. I realize it has been a year, and I will avoid ordering so far in advance in the future. Any help with this matter would be greatly appreciated. Thank you, A.R.

The purchased item did not match the description as it was represented as sterling silver and turquoise when in reality it was not. Upon inspection with a jeweler, it was found that the initials on the item were stamped, not signed, and the turquoise was man-made plastic. The "sterling silver" turned out to be a silver metal layer over a copper, nickel, and zinc alloy, causing skin discoloration. Despite contacting the seller multiple times in hopes of resolution, they responded stating the return window had passed without offering a solution. The lack of accountability and poor quality of the item contrasts with the writer's ethos as a jewelry maker who prioritizes customer satisfaction. There is a desire for a refund as a result. Sincerely, Barbaranne Branca ORDER NUMBER: [redacted] SOLD BY: rmvpost ORDER TOTAL: US $[redacted].88 Item: Native American Navajo Signed Alex Begay Sterling Silver Turquoise Bracelet Cuff

I am puzzled about why case [redacted] was closed. I placed an order for four items, but I only received one. After contacting the seller on Oct 18 and agreeing for them to send another package, I have yet to receive the remaining items or any shipping updates. Despite me indicating in my request that I only received one item out of the four ordered and paid for, the seller claims the order was delivered. However, the order was incomplete. I am unsure why my request was denied and I really want the items I purchased. Should I provide copies of my messages, or is there a way for you to review them?