I purchased an international item. The item never arrived so I contacted the seller. Af...

GetHuman5250381's customer service issue with eBay from September 2020

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The issue in GetHuman5250381's own words
I purchased an international item. The item never arrived so I contacted the seller. After a little more time ( waiting extra time for postage due to covid) the seller offered a refund in full. I accepted the offer so that I may find the item in my country. Waiting for the refund to come through from the seller, I went into the request details numerous times and it kept telling me that i can ask ebay to step in and help on the **th September. Well today is the **th of September and after waiting * weeks for a refund, I went in to ask em*bay for help and they had closed the request due to no activity for * weeks. The was no activity because I had to wait until Sept. **th to ask them for help. So now what..the seller gets away with my money and I get nothing because 'once it is closed they can not re-open it' even if it was them that misled me.

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Customer service issue
Reported by GetHuman5250381
Sep 10th, 2020 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 27592 others
0 customers following this


GetHuman5250381 started working on this issue
Sep 10th, 2020 5:22pm

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