eBay Customer Service Issues

I bought a car compressor on June 19, [redacted], for $[redacted] from a seller in China. The product was advertised with a one-year warranty, but it seems to be an aftermarket item rather than OEM. The clutch broke, causing damage to the engine components. I reached out to PayPal, and they advised contacting eBay for help. I am unsure how to reach the seller in China. I am relying on eBay's Buyer Protection Program to step in, blacklist the seller, and refund me. My car is unusable until the compressor is replaced. eBay's lack of a phone support system makes filing a complaint difficult. I'm at a standstill, needing to resolve this issue before the warranty expires in three weeks.

Hello, I am having an issue with a seller named Xuanks [redacted]. I purchased a Vax hoover for 15.99. I contacted an advisor on May 8th and was assured it would be resolved. I visited the eBay website as a guest and left a message on June 7th. I received a URL link to track the item, but it did not work. How much longer do I need to wait to receive a refund or the hoover? Thank you, Kevin

On Thursday, March 5th, [redacted], the seller Robbexd charged my PayPal account EUR 35.99. This amount had been refunded to me by eBay after winning a complaint case about a faulty Samsung Galaxy J3 [redacted] order. I am considering closing my account if eBay does not issue the EUR 35.99 refund promptly. I have saved this complaint on my memory stick as evidence of trading standards. Sincerely, A Very Unhappy Customer R.D.

I don't remember how many times I have raised my issue, but eBay has consistently ignored it. I ordered two rings in February and March, but they never arrived, and the UPS courier never came to deliver them due to COVID-19 restrictions. Since a family member was at home during that time, I asked for a refund to be credited to my PayPal account, but it has not been processed. Nobody has contacted me about this. I have decided that I will not be making any more purchases on eBay, as this experience has been frustrating and disappointing.

Hello, my name is Mark Bridgeland, and I am experiencing an issue with an order I placed on May 31st. The order number is 20-05[redacted]0, which includes a Heather Grey NASA Logo Men's Hoodie and a Black NASA Logo Men's Hoodie in size 5XL sold by TPG Outlet. The items were supposed to arrive yesterday, but they have not. I understand delays can happen, but I have not received a dispatch email. When I reached out via email to TPG Outlet, I did not receive a response regarding the status of my order. Could you please assist me with this matter? I have sent two emails to TPG Outlet without any reply. Thank you for your help. Best regards, M. Bridgeland

I purchased a new transfer case for my car, but it arrived leaking oil in the box. Despite my requests for a phone call, the seller only communicated via text. I pointed out the oil leak, suggesting a faulty plug, but instead of calling as requested, they shipped a new transfer case. However, there was no free return shipping label as promised. The return shipping label provided on the new transfer case box was invalid. I have repeatedly asked for a return shipping label to no avail. It has been two weeks, and I have received no response despite my attempts to contact them. I refuse to pay the $95 shipping fee for a transfer case I did not request. This situation could have been resolved with a simple phone call from the seller.

I purchased two Ponds White Beauty face wash facial foam, the smaller size, and the payment was deducted from my account immediately. However, I began receiving emails stating that the payment had not been received, even though I had already paid. Yesterday, I received an email informing me that my order had been canceled due to non-payment. I simply want the product I ordered, or a refund if it's unavailable.

I need to report item [redacted]54 for price gouging. It's a new device listed at $[redacted], but the seller is selling it for $[redacted] due to high demand during COVID-19. The item, a webcam compatible with Apple's PRO-XDR display, is essential for conference calls while everyone is staying home. I tried reporting it using the tool provided, but price gouging wasn't an available option.

I purchased a phone on eBay that came with a 2-year warranty. When I received it, it wouldn't charge properly. After contacting the seller, they offered to either refund my money or send another phone. Opting for a replacement, they sent an email, but I couldn't locate it in time to return the defective phone. I'm now seeking a way to still utilize the 2-year warranty in case of future issues with the new phone, as it has never been used.

I purchased a used Uniden phone and base from seller Adrian Smith, only to find out it doesn't work at all. I am disappointed with eBay and need help getting a refund so I can buy a new one promptly. Please contact me. Thank you. - Sven N./ Elna N.

I am experiencing issues with the seller from whom I purchased an air compressor for my vehicle on May 31. The item arrived on June 4 and was installed by my mechanic on June 6. Unfortunately, it was observed that the air compressor was leaking. I have requested a refund and a return label from the seller, but it seems like they are being uncooperative. It is important to note that I am still within the 30-day return period and the product is covered by a warranty. Due to the urgency of needing my vehicle in working order, I have already obtained a replacement part.

I placed an order three months ago, but I still haven't received it. The order number is 08-04[redacted]5. I've been trying to reach out via email but haven't had any luck. I've been patient, but my frustration is growing. If necessary, I'm willing to escalate this. Please contact me at [redacted] or [redacted] about my order.

Dear community members, I purchased a WD Element 2TB on June 1st but have yet to receive it. Upon checking my eBay messages, I discovered that the item I ordered was taken off the platform due to a compromised seller's account. This situation has left me unable to file a complaint or track the missing item. I paid for it through PayPal, and the money was deducted from my account. I urge eBay to either issue a prompt refund or deliver the product I rightfully paid for. Any assistance would be greatly appreciated. Thank you, S. B.

I recently received a notification regarding your eBay account. It appears that there are concerns about your compliance with eBay's User Agreement. Consequently, some actions have been taken on your account, including temporary restrictions on your selling privileges. This means you cannot create new listings, edit existing ones, or open a new account. Additionally, some or all of your listings may have been removed. No refunds will be provided for any fees paid for removed listings. To appeal this restriction, you must provide evidence of delivery for all sold items. You can do this by submitting tracking numbers for each item or sharing buyer feedback. It's also important to address any unresolved issues raised by buyers who have filed cases against you on eBay or PayPal.

I purchased two furniture pieces from Chairish totaling over $[redacted] with shipping. I have been trying to contact them for days regarding the shipment status without any response. This has been my most challenging order experience. Additionally, I am experiencing issues with my eBay account prompting me to reset my password, even though I have always used "schoolhouse." After following instructions to include a number, I updated it to "schoolhouse1." I am considering canceling my order with Chairish and seeking alternatives due to the lack of communication. Can you please assist me promptly? The items I ordered are a queen Italian Headboard and a Pennsylvania House Cherry Wood Dining Room Table. I also received a strange message on my Gmail from "cyrex sending" with no amount mentioned, possibly related to Chairish. I am frustrated and in need of guidance. Thank you. Rita C.

Hello, I recently made a purchase on eBay and received this message from the seller. I am confused as to why the shipping address provided is not mine. Can someone explain this to me? Here is the message from the seller: New message from: mindbender72 (468Turquoise Star) Hi there, the package is being shipped to the provided US address as I did not include international shipping. It seems like there might be a third party involved in shipping it to you. I am sharing the address for you to confirm its accuracy. JOSIP PECAVER Reference #OREUSA[redacted]CA [redacted] Airport Exchange Blvd #[redacted] Erlanger KY [redacted] I understand you are located in Canada, which is the final destination. Once you verify that the details are correct, I will proceed to drop off the package at the post office. Best regards, A

I have not received my cellphone case yet, even though the delivery time has passed. I have been seeking assistance for over a week, but the issue remains unresolved. Both UPS and USPS still indicate "in transit" status. The seller has requested my address again, but that doesn't seem to be the problem. I regret not being able to use the TPU Cover Case For ZTE Majesty Pro Z798BL Z799VL in TPU Purple Lotus design that I ordered for $8.51. The order number is 23-05[redacted]2, and the item ID is [redacted]19. I am considering returning it, but I'm unsure how to proceed without receiving the item first. I attempted to initiate a return on eBay, but as the delivery delay continues, I would like to cancel the transaction. Thank you.

I placed an order on May 23, [redacted], and it's been 18 days without receiving it. After contacting the seller for an update, I was told it was shipped a while back and to be patient due to many bids received. The expected receipt date was June 1, and I still haven't got it. I prefer receiving the item, not a refund. The product description mentioned Expedited Shipping, so a tracking number should be available. Kindly liaise with the seller to ensure I receive the item or an equivalent one if it was sold to another buyer off eBay. The item number is [redacted]32, and the seller is kelfa4770. I've waited 18 days already and am eager to have it. Kindly reach out to the seller to confirm a delivery date or arrange for a replacement. Thank you.

The item I received from the seller was in terrible condition, with rusty ties already falling off it. It was clearly not new as described, and I paid $[redacted].99 for it. The seller has received negative feedback for the same item from another buyer. My item was missing a blade in the larger piece, and I have returned it. I'm frustrated that the seller now has an additional 7-8 days to decide on the refund. I believe buyers should be refunded promptly after the item is returned, within 2 days at most. I request eBay's intervention to review my case, including the emails and pictures of the rusty item I uploaded upon delivery. The item in question is the Block Plane And Smoothing Plane Set for Woodworking with Item no.: [redacted]78.

I was looking to buy a vehicle on eBay. The lady who assisted us requested eBay gift cards for payment. After sending her over $1,[redacted].00 to buy the vehicle, she didn't send it and now wants more money, even though the agreed price was $1,[redacted].00. I discovered she scammed me as she reposted the vehicle on eBay using the same details, just with a different name. She's avoiding my calls since receiving the money. I need assistance in getting a refund for the gift cards so I can buy a genuine vehicle for my family.