A scam by a company ULTRAMQ. tAKEN £**.** OUT OF MY BANK

GetHuman-sporty_r's customer service issue with eBay from August 2019

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The issue in GetHuman-sporty_r's own words
I UNDERSTAND IT WAS A FREE TRIAL OF SOME PRODUCT. ... ******** a sum of £**.** was taken from my bank account using my debit card by a company in the name of ULTRAMQ. *I have tried contacting them on the number shown on my bank statement and there is no reply now. Initially I did speak to a woman who confirmed I would receive a refund within ** days. No money received as yet and cannot get a reply when phoning them. *The number : *************I need the money returned.
i NEVER RECEIVED THE PRODUCT SO WAS NOT PREPARED TO MAKE A PAYMENT. HOWEVER, AS I HAD AGREED TO PAY THE POSTAGE THEY ALREADY HAD MY DETAILS.
MAKING A FULL REFUND OF £**.**
NEVER USED THEM BEFORE
PHONED THEM INITIALLY AND WAS ASSURED i WOULD RECEIVE A REFUND WITHIN ** DAYS. I HAVE SUBSEQUENTLY PHONED ON SEVERAL OCCASIONS BUT THEY ANSWER BY TELLING ME THEY ARE PUTTING ME THROUGH TO AN AGENT, IT RINGS FOR OVER HALF AN HOUR THEN THEY CUT ME OFF. VERY FRUSTRATING, NO PRODUCT, NO MONEY.
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eBay

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Customer service issue
Reported by GetHuman-sporty_r
Aug 20th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 35215 others
0 customers following this

Timeline

GetHuman-sporty_r started working on this issue
Aug 20th, 2019 9:40am

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