I have purchased an ipad on Ebay and while it was in good physical condition, It was st...

GetHuman3321853's customer service issue with eBay from July 2019

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The issue in GetHuman3321853's own words
I have purchased an ipad on Ebay and while it was in good physical condition, It was still both passcode locked and set with the seller's Apple ID. I contacted the seller and while they told me the passcode, they denied that any of their info was in the Ipad and said it was brand new. How could it possibly be brand new if a) the box wasn't wrapped and b) his icloud is set up with the ipad. He keeps saying that he will not give me a refund, but that isn't even what I want. I just need the password to erase his apple id off of the ipad and set up my information. He is being difficult and has not answered or responded to the phone number he gave me to work this out. I feel as if this is wrong considering I just spent about $*** to not even be able to use my product.

GetHuman3321853 did not yet indicate what eBay should do to make this right.

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Customer service issue
Reported by GetHuman3321853
Jul 27th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 34177 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username


GetHuman3321853 started working on this issue
Jul 27th, 2019 5:29pm