** JULY *****New message from: wido-uk Top Rated Seller(***,***RedShooting Star)*Hello...

GetHuman-mrandaer's customer service issue with eBay from July 2019

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** JULY *****New message from: wido-uk Top Rated Seller(***,***RedShooting Star)*Hello, **Apologies, for us to be able to refund you we would need a case open.**Please open another returns case. *.....*My reply*Hi,* The request case was closed at your request. I have now contacted ebay and been informed that once a return request has been close, it cannot be re opened and I should contact paypal. It would seem then that this is the only option left open to me.**Your comments or the £** refund promised would be appreciated.*......................................................**- Locate the item in your purchase history.*- Use the drop down to select return and select Arrived Damaged.*- This will give us the option to push through a partial refund for you.**Kind regards, **Gareth***.................................*PayPal account’s email address : *****@***.com**Transaction ID**GK*****Y*******N**Date **th JULY ******Payment amount £**.****or email address the payment was sent to : Seller information*eBay - Wido Limited (wido-uk)**.............................................*Item number**************Order number: **-*****-******Item ID: *************Seller ID: wido-uk*Return ID: ************Hi,* Upon receiving the item it was found to be ill fitting and faullty. I sent the seller pictures and*details of the problem. After several further emails I was offered a partial refund of £** to keep*the item. I agreed to accept the offer and was told by the seller that they would issue the £** *refund as soon as I slosed the return request. This I did and now not only have the failed to issue *the promised refund but further emails to them are now being ignored. As an ebay buyer and seller *for the last ** years, this has been my most distastful experience so far.* It would seem to me that this is a disreputable ebay seller and I would be most grateful if you *would intervene. **Kind regards.**Alf Rose**alfespana***.....................................**ORIGINAL MESSAGE TO WIDCO**MANY OF THE PARTS DO NOT FIT TOGETHER CORRECTLY. tHERE SHOULD BE PRE DRILLED HOLES THAT ARE NOT. *THE PRE DRILLED HOLES THAT ARE THERE, DO NOT MATCH UP TO WHERE THEY SHOULD. I HAVE ASSEMBLE MANY *SIMILAR ITEMS IN THE PAST WITH PROBLEMS WHATSOEVER BUT THIS ITEM IS ABSOLUTELY AWFUL. I WOULDN'T *EVEN BOTHER GIVING IT AWAY. I HAVE BEEN BUYING ON EBAY FOR ** YEARS AND HAVE NEVER BOUGHT SUCH AN *AWFUL ITEM. I'M SORRY BUT I REALLY CANNOT ACCEPT THIS ITEM. KIND REGARDS. ALF ROSE**NEW MESSAGE**I AM ATTACHING SCANS AS BEST AS POSSIBLE. YOU WILL SEE THAT THE BOTTOM OF THE UPRIGHT POLE DOES *NOT FIT SQUARLY IN TO THE BASE. THE TWO PARTS OF THE UPRIGHT POLE WILL NOT FIT IN TOGETHER EVEN* WITH CONSIDERABLE PRESSURE. tHEY MAY POSSIBLY FIT IF I WERE TO BANG THEM IN WITH A HAMMER BUT, THE*WOOD WOULD ALMOST CERTAINLY SPLIT. tHE OTHER PIECES MENTIONED WHERE THE PREDRILLED HOLE ARE *INCORRECTLY DRILLED AND PREDRILLED HOLES THAT SHOULD BE THERE, ARE IMPOSSIBLE TO PICTURE AS IT NEEDS*ANOTHER PAIR OF HANDS TO HOLD THE PIECES IN PLACE WHILST TAKING PICTURES.* THIS IS THE BEST I CAN DO AS FAR AS TAKING PICTURES IS CONCERNED. hOPEFULLY THIS WILL BE*SUFFICIENT FOR YOU

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Customer service issue
Reported by GetHuman-mrandaer
Jul 26th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 34108 others
0 customers following this
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GetHuman-mrandaer started working on this issue
Jul 26th, 2019 9:16am
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Jul 26th, 2019 9:18am