I am totally unhappy with my experience.

GetHuman-donaldjh's customer service issue with eBay from May 2019

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The issue in GetHuman-donaldjh's own words
I was trying to get a new set or my money back. ... I bought an ownzone wireless headset in January and the earphones already doesn't hold the charge after only four months. Hee is the scenario from start until I got so frustrated I gave up:**First I contacted Sharper Image because their name is at the top of the box. They told me they had nothing to do with it and that I should contact Ownzone because that is who makes the earphones.**I contacted Ownzone and they asked whee I bought it. I said from Ebay and they said to contact Ebay. **I contacted Ebay and the lady gave me a transaction number and said to contact Paypal.**I contacted Paypal and they gave me no satisfaction.**At this point I am frustrated and upset and decided to just eat my mistake.
Too many steps. Good customer service would have the person who answered the phone at Ebay stay with me all the way through instead of just giving a transaction number and considering the job complete.
Not to be passed off from one person to another in a series of calls. I was in development for ** years and we would never treat a customer like this. If you got a call from a problem. You conferenced through all of the channels with that person until the problem was resolved.
I have bought from and sold through Ebay. I have a five star rating.
I tried everything. I gave up!!
How GetHuman-donaldjh fixed the problem

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eBay

Sharper Image Ownzone Wireless TV Headphones
Customer service issue
Reported by GetHuman-donaldjh
May 20th, 2019 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 30497 others
0 customers following this

Timeline

GetHuman-donaldjh started working on this issue
May 20th, 2019 8:37pm
GetHuman-donaldjh indicated the issue is not fixed yet.
May 21st, 2019 1:14am
GetHuman-donaldjh indicated the issue is not fixed yet.
May 21st, 2019 10:04pm
GetHuman-donaldjh indicated the issue is not fixed yet.
May 21st, 2019 10:05pm

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