Seller did not send me orderd item as it promised. All details are in my emails between us which I attached.

GetHuman2785186's customer service issue with eBay from April 2019

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Help with my eBay issue
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Before contacting them, items GetHuman2785186 may need:
Order number, Billing address, Email address on the account, Account phone number, Account number, and eBay username
The issue in GetHuman2785186's own words
I was contacting with seller many months. My last email which I sent to them was on **.**.****. They promised to answer by they didn't. After that I went to hospital and could not look after this matter. Also part of my purchase history of my account disappeared and I wasn't able to appeal to eBay from there. ... Hi **I did not received pH meter from company : zhangyunyunba. I was contacting with them by email many times. Last time I sent an email to them on **.**.****. After that time I went to hospital and was long time under treatment. I am fully recovered now and want to finish this case. They did not answer since **.**.****, so I need your help. I am attaching history of my correspondence with them. Please see below:***eBay - zhangyunyunbai *****@***.com**do* mnie (wi*cej)**New message: Hello friend, feel so sad to hear thi...* *eBay*New message from: zhangyunyunbai Top Rated Seller(**,***TurquoiseShooting Star)*Hello friend,*feel so sad to hear this, I also hope you will receive it soon.*and I am rechecking with our shipping company now.*sincerely hope you could understand.*best wishes*Reply**Your previous message*Hello**I gave you already time till ** June.I am not going to wait any longer as I am waiting * months already.*If I did not received the item by ** of June I will contact with eBay.**Piotr Roman Gehrke**zhangyunyunbai:*Hello friend,*Feel sorry to hear that,*we indeed have sent the item to you very early by the normal shipping way, here is the tracking number: UG*********CN*please kindly check it here: http:**www.ec-firstclass.org*Details.aspx**you see, here is the simple information i have checked for you,*****-**-** **:**:** ******** ****************-**-** **:**:** Guangdong Zhuhai Collection Center has left, the next station processing center*I hope you could understand this shipping way.**Could you pls have a check in your local post office in case the information has been updated?*please do not worry, I am the customer service here, if you have not got it finally, I will offer you the solution you satisfied that full refund or free re-sending as the compensation, is it fine?*if any problem, please let me know firstly.*I promise I will try my best to help you to solve any problem in a friendly way, is it fine?*best wishes**Your previous message*I have not received the item.
They didn't sent proper item that I paid FF for.
I want them to send me item which I ordered.
I have ** good reviews from sellers. I am on eBay since ****.
As I said I was corresponding by email with them so long without effect. They ignore me.
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eBay

PH meter
Customer service issue
Reported by GetHuman2785186
Apr 21st, 2019 - 2 years ago
Not resolved
Seen by 44 customers so far
Similar issue to 28872 others
0 customers following this

Timeline

GetHuman2785186 started working on this issue
Apr 21st, 2019 5:31pm
GetHuman2785186 indicated the issue is not fixed yet.
Apr 22nd, 2019 11:17am
GetHuman2785186 indicated the issue is not fixed yet.
Apr 22nd, 2019 11:24am
GetHuman2785186 indicated the issue is not fixed yet.
Apr 22nd, 2019 6:01pm
GetHuman2785186 indicated the issue is not fixed yet.
Apr 24th, 2019 6:06pm
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Apr 24th, 2019 6:07pm
GetHuman2785186 indicated the issue is not fixed yet.
Apr 24th, 2019 9:59pm
GetHuman2785186 indicated the issue is not fixed yet.
Apr 26th, 2019 1:09pm
GetHuman2785186 shared this issue with followers on Twitter
Apr 26th, 2019 1:09pm
GetHuman2785186 shared this issue with others over email
Apr 26th, 2019 1:10pm
GetHuman2785186 indicated the issue is not fixed yet.
Apr 26th, 2019 1:33pm
GetHuman2785186 indicated the issue is not fixed yet.
Apr 26th, 2019 1:34pm
GetHuman2785186 indicated the issue is not fixed yet.
May 13th, 2019 9:47am
GetHuman2785186 indicated the issue is not fixed yet.
May 17th, 2019 8:51am

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