Case ID: ***********Hello EBay Team,*One of Customer open a case that she didn’t receiv...

GetHuman2220255's customer service issue with eBay from February 2019

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The issue in GetHuman2220255's own words
Case ID: ***********Hello EBay Team,*One of Customer open a case that she didn’t receive the item, So I told her that i sent your item with tracking no INAAD****************** So please kindly Check it & if you Still not receive please kindly tell us so we will refund you money but customer had not given answer so ebay team had refund money & my transaction defect rate increase So is it ok? How can seller know that customer received item or not without buyer telling & we are also ready that if not received your item we will refund you ***% So still ebay has increase my defect rate so it is not good policy In this case please review it & cancel my defect rate.I am attaching here conversation with buyer *Thanks .*Thank you for giving us more information*We'll review the details and get back to you within ** hours.*We didn't receive valid proof of delivery from you.*Case ID :************Buyer ID :****jasmie*Request reason :*Item not received*Case reason :*I shipped the item with tracking details* **.*mm Real VS-SI Diamond Solitaire Wedding Nose Stud Piercing Ring Pin **k Gold*Quantity **Total $ **.***Here's what happened*Feb. ** :*You sent us an appeal*Comments*I have asked buyer please kindly give my answer so i know whether you received item or not but buyer didn t reply me i am ready to refund amount to buyer so why ebay team put my item in defect rate please kindly remove defect rate of this i am against this policy of ebay There is not always time seller is wrong If seller deny for refund you can give it to defect rate Please do helpful for this*Feb. ** :*The case was resolved*Feb. ** :*You opened a case*Comments*Buyer is not responding please kindly do something I have given all options to buyer but she is not responding*Feb. * :*You sent a message*Comments*Hello dear buyer please give me answer so I can take proper steps thanks*Jan. ** :*You sent a message*Comments*Hello have you checked the detail I have send*Jan. ** :*You sent a message*Comments*Hello,dear buyer i have sent pic of proof of size & if you still not trust on us you can check your local jewellers whatever we have given item is ***% ok & if you still not want you can send us we can give you ***% refund,You don't worry for that Customer Satisfaction is more important than money for us thanks*Jan. ** :*The buyer didn't receive the item*Buyer wants*The item*Comments*Hi just wanted to let you know item hasn't arrived yet! Thank ***jasmie
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eBay

Customer service issue
Reported by GetHuman2220255
Feb 16th, 2019 - 8 mons ago
I have an issue with eBay too
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Seen by 1 customer so far
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Timeline
GetHuman2220255 started working on this issue
Feb 16th 6:50am