My father has an eBay account though he passed away * years ago. My mother has all the...

GetHuman-surferdp's customer service issue with eBay from December 2018

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Help with my eBay issue
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The issue in GetHuman-surferdp's own words
My father has an eBay account though he passed away * years ago. My mother has all the vintage cameras that he purchased on eBay though most purchases date back to ****. Their home burned to the ground in the recent Camp Fire in Paradise, CA. All of his cameras were lost in the fire. We are trying to prove to the insurance company the cameras were purchased. I have his death certificate & I am the daughter whom his wife, Barbara Plourd, is staying with due to the wild fire & the home being lost. We are asking eBay to consider the special circumstance regarding this request for the accounts purchase history. We are aware of the * year limitations for accounts, as I am an eBay customer of many, many years (*****@***.com) I am also aware of the ability that tech companies archive account histories for various reasons. Please consider allowing us a history of purchases for my father Marvin Plourd for reasons of extraordinary circumstance. Thank you for the consideration of this

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eBay

Customer service issue
Reported by GetHuman-surferdp
Dec 30th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 22133 others
0 customers following this

Timeline

GetHuman-surferdp started working on this issue
Dec 30th, 2018 5:03am

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