Dear eBay,* *I am writing to you regarding the account for* ******@***.com*username stu...

GetHuman1615644's customer service issue with eBay from November 2018

3 views
 | 
19497 similar
 | 
0 following
Help with my eBay issue
Next: our robot will wait on hold for GetHuman1615644 to get a eBay rep on the line!
Always use the GetHuman Phone tocall eBay. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1615644's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1615644 may need:
Order number, Billing address, Email address on the account, Account phone number, Account number, and eBay username
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue or complaint to the Better Business Bureau. You can also submit the issue to the local Manager.
The issue in GetHuman1615644's own words
Dear eBay,* *I am writing to you regarding the account for* ******@***.com*username stuperman**.* *Item * *************Description: Apple iPhone * - **GB - Black (Three) A**** (GSM)*Link to item: https:**www.ebay.co.uk*itm*************?ssPageName*STRK:MESOX:IT&*trksid*p****.m****.l***** *I recently had an item returned due to the seller claiming it was not as described. The seller provided no evidence and after I rejected this claim, eBay made the decision to arrange a return and refund the buyer regardless.* *I am particularly unhappy with the resolution in the beginning, making this decision without any description or evidence from the seller other than ‘weak Wi-Fi’. This, it seems, is sufficient evidence to arrange a refund. But, there was nothing I could do but wait for my returned iPhone.* *However, now the issue is that the phone has not arrived. The tracking number ZR*********GB states the item was delivered so I requested the return address eBay used. I was told it was sent to post code CM* *AJ which is for an old address from * years ago. When I disputed this with the customer services rep she told me that I had given this address. I tried to explain that I have been using eBay for the last * years and receiving items at my current address with postcode CM* *TW. I was not happy with the tone of the customer services operator who insisted that there was nothing eBay can do. She continued to state that the returns address was automatically generated, which I understand.* *On checking my eBay account online after the call, I found that there was no address listed for returns. And only * addresses linked to my delivery address and none of them were for CM* *AJ.* *I believe that eBay are at fault for providing the incorrect return address and somehow using my old address which is not on my eBay profile. So it must have been from an archive somewhere which I do not have access to.* *The cost of this is £***.** which has already been debited from my PayPal account and caused my PayPal account to go in to arrears without me receiving the phone.* *I have been a valid customer to eBay for many years and have always had good experiences and I am now concerned that this unpleasant transaction will make me wary of selling on eBay in the future.* *Please can you respond and contact me to inform me how you wish to resolve this matter.* *Yours Sincerely,* *Stuart Darney
GetHuman1615644 did not yet indicate what eBay should do to make this right.
I have an issue with eBay too
How GetHuman1615644 fixed the problem
We are waiting for GetHuman1615644 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get eBay's attention and get better help faster. Tap below to get started.
Having eBay issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1615644 fixes it.
This email address isn't valid

eBay

Customer service issue
Reported by GetHuman1615644
Nov 24th, 2018 - 10 mons ago
I have an issue with eBay too
Not resolved
Seen by 3 customers so far
Similar issue to 19497 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1615644 started working on this issue
Nov 24th, 2018 10:08am