Hello, **I listed my iPhone * Plus (item number: ************) on ********** for Buy...

GetHuman-johnwlaw's customer service issue with eBay from November 2018

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The issue in GetHuman-johnwlaw's own words
Hello, **I listed my iPhone * Plus (item number: ************) on ********** for Buy $***.**. It was almost immediately purchased for $***.**. Strange, I thought, but nothing else seemed fishy, yet. The. The buyer asked me to ship the phone not to him, but to his nephew in Nigeria at an unregistered address (this is a known and documented seller scam tactic). He also continued to insist he had sent the payment to me via PayPal, plus an unsolicited “extra $***.**,” to try to get me “to ship the phone out first thing in the morning.” This is an obvious scam (I can provide record of all communications), but I also have reason to believe the buyer (kinnixo-*) has opened a claim and may attempt to falsify the details saying I refuse to send the item. He indicated his plan intention to do so after I called him out as a scammer, before going completely unresponsive. I now cannot cancel the order because “a claim is opened.” I contacted eBay Support and reported the fraud via phone yesterday (**********), and the Support agent indicated she had noted the attempted fraud, agreed that I was in the right, as said she had noted the buyers name and the item number of the listing, so there should be some record of this. Please let me know if you need anything else, and please also advise on how I may cancel the order. Thank you.**John Lawler*Account username: romane***Account email: *****@***.com

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Customer service issue
Reported by GetHuman-johnwlaw
Nov 9th, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 18400 others
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GetHuman-johnwlaw started working on this issue
Nov 9th, 2018 8:50pm