Re: a Calvin Klein Belfast Nylon Messenger Crossbody Bag, Brown Logo* Gold Tone **I pla...

GetHuman-dellette's customer service issue with eBay from November 2018

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The issue in GetHuman-dellette's own words
Re: a Calvin Klein Belfast Nylon Messenger Crossbody Bag, Brown Logo* Gold Tone **I placed this order on Oct. **, ****. USPS says the package was delivered. The problem is that it was delivered to the wrong house! I've told this to USPS and filed a claim. However, they declined it arguing the same: "...our records indicate the package was delivered." Now, there is an address very similar to mine in the community just a block north of mine and on a few occasions I have received their packages and have gone over to drop it off. When I spoke to the mail carrier last week he told me that he had heard about this issue and had asked the resident of that home (who happens to receive multiple packages daily) and the man told him that indeed he had received a package that was not for him and left it outside for pick up. Either way I have NOT received the package. I asked my Ebay seller to file a claim to USPS letting them know that his customer was not the recipient of the package and he explained "I can file a claim for a lost package and if the tracking information indicated that the package couldn't be delivered I would be responsible for it, but it's not the case. The package was sent to the address provided by eBay and received by an individual according to the USPS tracking information." I thought Ebay was insured up to a certain amount. At this point I've wasted more time on this issue than what the package is even worth plus I already repurchased the item - by now it's just a matter of principal. You can understand my frustration. How can I continue to purchase from Ebay if I can't rely on it's delivery? If this can be resolved I wouldn't even mind an ebay credit, since the holidays are near and I will be making online purchases. But, I need to know what I can do for this not to happen again.

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Customer service issue
Reported by GetHuman-dellette
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 18306 others
0 customers following this


GetHuman-dellette started working on this issue
Nov 8th, 2018 4:21pm

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