Hi I brought some bar ends for a motorbike.*Checked the price and postage and checked i...

GetHuman-feebbie's customer service issue with eBay from November 2018

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The issue in GetHuman-feebbie's own words
Hi I brought some bar ends for a motorbike.*Checked the price and postage and checked if there was any additional charges, which there was none stated.*However today I have received a letter from my postage service Royalmail and they are charging me an import charge??*I understand this happens sometimes however, whenever I have brought something before it would of stated this before I purchased the item?*Can you please tell if I can open a case on eBay as I feel the seller should of made me aware of this, and then I would of had the option to agree to this additional cost before I purchased it?*Is this the sellers responsibility to inform the buyer?*As on previous items I have brought it has advised me of import charges!*Look forward to hearing from you soon
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Customer service issue
Reported by GetHuman-feebbie
Nov 1st, 2018 - a mon ago
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Nov 1st 3:24pm