what is ebay doing concerning customer protection? *what if i pay a seller on ebay and...

GetHuman-oluibit's customer service issue with eBay from September 2018

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The issue in GetHuman-oluibit's own words
what is ebay doing concerning customer protection? *what if i pay a seller on ebay and he does not send or ship my goods to me? *am i protected? will i get money back or refunds?*and what can i do if a seller shipped a substandard item to me?
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eBay

Customer service issue
Reported by GetHuman-oluibit
Sep 28th, 2018 - 2 mons ago
I have an issue with eBay too
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Seen by 3 customers so far
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Timeline
GetHuman-oluibit started working on this issue
Sep 28th 10:45am