Over a month Item & Not Received - Money Has Been Refunded - Seller Still Has Item listed as Unpaid and Waiting for Return

GetHuman-gwoollum's customer service issue with eBay from August 2018

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The issue in GetHuman-gwoollum's own words
Item never received - still listed as unpaid and not returned ... I placed an order for two sets of batteries with best*shop** for * sets of power tool batteries (* batteries total) and was told that the batteries would arrive sometime between July ** and July **. I waited a week and had heard nothing so I contacted the seller and requested that he*she check with the shipper (unknown) and see if they could find out where the package was.**I received a response that they had checked with the shipper and was told that there was no way to check on the shipment once it was sent.**I waited another week and again contacted the seller today, requesting the status of the item. I was told that the shipper had told them the item had not shipped the item because there was no shipping label on the package.**Seller then told me that they would ship the item "again" but it would take up to "another" ** days for the item to arrive but that they would refund my money if I wanted them to.**I had ordered these batteries because I really needed then and responded that I would prefer them to simply ship the items by UPS or FedEx and take a portion of my payment to cover the shipping costs but was told that they would just go ahead and refund my money but it would take a couple of days to clear Pay Pal and they asked me not to leave negative feed back.**To me, there appears to be a problem beyond shipping here because the ad originally stated that the item had shipped, and then the status bar on the ad later showed that the item had been delivered - neither of which was true. Additionally, the excuses that *. the shipper could not track the package, and *. the package did not have a shipping label on did not ring true so I went back and checked the feedback on this seller and he*she*they have a history of not delivering items that had been purchased.**I will be glad to get the refund, but as previously stated, I really needed these batteries and could have possibly gotten them from another seller had I known that best*shop** was not going to produce the product that I had purchased.**Given seller's history of not delivering purchased items - as supported by the negative feedback he*she*they have received, it is my opinion that someone from eBay should take a hard look at this seller's practices.

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Customer service issue
Reported by GetHuman-gwoollum
Aug 1st, 2018 - 4 years ago
Seen by 11 customers so far
Similar issue to 8329 others
0 customers following this
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GetHuman-gwoollum started working on this issue
Aug 1st, 2018 11:31pm
GetHuman-gwoollum indicated the issue is not fixed yet.
Aug 6th, 2018 11:56am
GetHuman-gwoollum indicated the issue is not fixed yet.
Aug 6th, 2018 12:40pm