I sold an iPhone to someone. It was clearly listed as broken in the title, at the top o...

GetHuman933797's customer service issue with eBay from July 2018

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The issue in GetHuman933797's own words
I sold an iPhone to someone. It was clearly listed as broken in the title, at the top of the listing (in bold) and at the bottom of the listing (in bold). The person who bought it communicated with me and knew it was broken. I also said that I wouldn't expect it to ever work - that its use was for parts.**He received the phone in the condition expressed, then decided he didn't like it. So he filed a case against me.**eBay decided to accept his view of events, even though *) he received what he was supposed to, *) he acknowledged as much, and *) the listing was explicitly 'no returns'.**In addition, eBay's decision to accept his point-of-view was coupled with acceptance that he returned the item. Which he absolutely, ***% did not.**I am at the end of my rope. Before I take any actions with my credit card company, I need eBay to refund the money they've taken from me on this matter. At that point, you can arrange with the buyer whatever you think is suitable and I will not need my iPhone returned to me.**Case * ************$**.** was taken from me * another $*.** billed on July ** for reasons that mystify me for a total of $**.**.**Thank you,*Al

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eBay

Customer service issue
Reported by GetHuman933797
Jul 31st, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 8106 others
0 customers following this
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Timeline

GetHuman933797 started working on this issue
Jul 31st, 2018 12:27pm