eBay Customer Service Issues

Hello, I need assistance with an order issue. I purchased a Jacki Design earring holder from a seller named GreatFinds4U on eBay on Friday, July 13th. Although I received a confirmation email, I have not received a tracking number yet. I am worried that the seller may not be aware of the purchase or could be fraudulent. The item is needed promptly for an event, but the estimated delivery is July 20th. The item number is [redacted]10. I am Yvette D. and may need a refund if it does not arrive by July 24th. I hope this seller is legitimate; the item had originally been sold out and then relisted, which seemed suspicious. Typically, I receive a tracking number the same day or within a day of ordering on eBay. Your prompt assistance is appreciated. Thank you, Yvette D.

Item No. [redacted]50 Hello, I need some advice on the best course of action. I sold an item, and the buyer was late in making payment, so I had to open a case to receive it. After the buyer eventually paid for the item, I shipped it with tracking. A few days later, I found out that delivery was attempted but there was no response. I reached out to the buyer to inform them of the situation, but they claimed they rebooked for redelivery, which did not occur according to the tracking details. I provided evidence of the correct address and advised the buyer to pick it up at their local office before it gets sent back to me. However, now that the 18 days have elapsed, and there has been no movement in tracking, it seems likely the item is on its way back to me. I haven't heard from the buyer since. If I do receive the item back, what is the best course of action? How can I protect myself from receiving negative feedback? Thank you.

Regarding case #[redacted], I am supposed to receive a $10.00 credit from the seller due to the missing GoPro battery charger cable that was advertised in the listing. Originally, I ordered two items which included a GoPro camera and accessory, as well as the GoPro battery charger and cable. However, the battery charger and cable were not included in the shipment. I contacted the seller requesting the item by 7/10, as I was leaving for the Philippines on 7/11. When I received the charging unit without the cable, I informed the seller that it was too late to ship it and asked for the $10.00 credit or else I would return the charger. The seller agreed to issue the credit, but eBay customer service did not process it. Additionally, there was an issue with the seller not receiving messages from me because I was traveling to the Philippines, which he was aware of. Thank you, Jimmy.

I am sconroy2386 on eBay. On July 6th, I purchased a mailbox from user jdeuce222001 but have not received the item. Despite sending three emails, I have not heard back regarding shipment or a refund. I contacted eBay, and was informed the seller did not have a PayPal account set up to receive payment. After eBay sent a reminder, there has been no progress. I am now looking to cancel the order and receive a full refund to my PayPal account. A prompt resolution and refund would be greatly appreciated. Thank you for addressing this issue promptly.

Hello, I have been an eBay user for many years, but recently, I accidentally participated in an auction where the shipping cost was much higher than expected. The seller marked the item as an Unpaid Item, and I am now unable to resolve this with them. I believe the seller might have misled me about eBay automatically opening such cases. I kindly request not to receive an Unpaid Item note as this was a genuine mistake on my part. I will pay more attention in the future to prevent such errors from happening again. Thank you for your understanding. Best regards, Ariel

I used a coupon code, PRIMO119, last night. The coupon was supposed to deduct $25.00 from purchases over $[redacted].00, excluding shipping and taxes. I called customer service to confirm I could place multiple orders and was told by a representative that the items I bought would qualify for the discount. I placed five orders totaling $[redacted].48. However, the $25.00 discount was not applied to any of them. I am requesting a credit to my account or a bank card refund. Thank you. - Joseph B.

I received a defective lathe that is not functioning. Despite my request for a replacement, the company, startvipstore, refuses. I am seeking either a working lathe or a full refund considering there is a 30-day return window, which is approaching. Other attempts to address the issue have been met with an offer to refund only half of the purchase price while allowing me to retain the faulty lathe, which I find unreasonable given the almost $[redacted] investment in a non-working item. Local tradesmen in South Australia have been unable to provide repair estimates. Any assistance to resolve this matter would be greatly appreciated. Sincerely, A. Small

My name is Eve Korine, and my husband is Sol Korine. I am a long-time eBay member with an excellent record. I am addressing an issue with a seller who accused me of receiving a product without payment. I canceled my order within 5 minutes due to a late shipping date, then received harassing emails from the seller. I want to document this situation and clarify that I did not receive any product. The seller's accusations and unprofessional behavior have upset me. I have permissions to share all emails for verification. I have contacted eBay for assistance. I want this incident on record, but I do not wish to have any further contact with the seller. Thank you for your attention. Email: [redacted] Cell: [redacted]. -ELK

I sent you an email on July 15th, regarding a Samsung Galaxy S8+SM-G955U-64G - Orchid Gray (T-Mobile) Smartphone I bought from you in January [redacted] for $[redacted]. T-Mobile has blocked this phone due to issues on a previous contract. I am unable to use it now and seek a solution from you, as you are a reputable seller. I trust you will address this matter promptly without me needing to explore other options. Please contact me soon, as I am currently without a mobile phone. Thank you, Rebecca Albrecht.

I attempted to buy a Toyota Camry on eBay with Order # [redacted]81 for $1,[redacted]. I loaded $1,[redacted] on eBay gift cards and sent them to eBay Motors. They requested an additional $1,[redacted] for insurance to transport the car. I plan to add $50 through Geico Insurance. I contacted customer service, but the representative, Amy, [redacted], was unhelpful and hung up on me. Now, I want the $1,[redacted] refunded to my eBay gift cards. I have resent the gift card numbers to eBay Motors. I am concerned about my funds. I hope eBay will resolve this situation. My name is Thomas Crompton, and my number is [redacted]. The eBay rep's behavior was unacceptable. Thank you.

I recently sold an AWS Deeplens on eBay. The buyer, with the username "wo0206," from Hong Kong, fraudulently paid $[redacted] for the item. The buyer's PayPal account is unverified and has a different name compared to the eBay account. I have been in contact with the buyer and PayPal, but the funds remain on hold. I would like a full refund of eBay fees, shipping costs, and the payment from the buyer. My eBay email is [redacted] Thank you. - Mike

I am interested in purchasing a car, but I received this message from a seller. Can someone confirm if this is legitimate or a scam? The seller outlined the process as follows: I need to provide my full name, shipping address, and phone number to initiate the transaction. After that, eBay will contact me regarding payment and shipping. I would then make the payment to eBay, who would confirm it and instruct the seller to release the shipment. The seller has already paid for the delivery. Once I receive the car and necessary documents within 3 business days, I have 5 days to inspect it. If I'm satisfied, eBay will release the payment to the seller. If not, I can cancel the deal and get a refund. The seller assured that they will not receive any funds during the 5-day inspection period. eBay will hold the payment until I confirm my satisfaction with the car. It is not a blind purchase, and I have the opportunity to inspect the vehicle before finalizing the deal.

I attempted to utilize your July 17, [redacted], 5am-11pm PST $25 off $[redacted]+ promotion (coupon code: PRIMO119) but encountered issues applying it. Despite changing my registered address to Danville, CA, U.S.A. to match the shipping address, the system did not accept the coupon. I placed my order before 11pm PST, just missing the window to contact customer service which closes at 10pm PST. Currently in Japan for vacation, I am unable to receive calls from eBay. I am reaching out via email to seek a resolution for this matter. Thank you. Regards, H.C. Liu

Hello, I regret to inform you of a theft incident that occurred in my neighborhood in Paris. I usually receive delivery notes from La Poste with instructions on where to collect my parcels, but this time, parcels were supposedly left with a non-existent concierge in a neighboring building. Interestingly, I was away during this time, and this has never happened to me before, especially considering my frequent eBay purchases. Despite La Poste acknowledging the unusual situation, they refuse to take responsibility. The parcels, shipped via eBay Global Shipping WN Direct, are marked as delivered, but the essence of online shopping lies in successful delivery, which is a significant concern for me. I appreciate your assistance in this matter. Kind regards, Elle.

I sold a NordicTrack treadmill for $[redacted] and agreed to ship it for $[redacted]. The buyer only sent $3.50 for shipping, which was not the agreed amount. My listing was incorrect, as it was meant for local pickup only. I asked the buyer to cancel the purchase as I couldn't ship it, but I haven't received any response in 4 days. eBay still shows the treadmill as sold, and even after contacting them, the issue persists. I have relisted the treadmill, but the sold status remains. I need the listing to be removed so I can relist it properly. I am hesitant to contact the buyer again and worry about potential repercussions. If the buyer does not cancel and has already paid eBay, can I cancel the order myself to resolve the situation? I'm unsure of my next steps and would appreciate any advice. Thank you - Bev D.

I urgently need assistance with my eBay account. Today, I discovered that my account was locked for security reasons, preventing me from signing in. When attempting to reset the password, the reset e-mail is being sent to an unfamiliar address: [redacted] Originally, my account was linked to a different e-mail address, "[redacted]" It seems that someone unauthorized has changed the contact information on my account. Unfortunately, reaching out to customer support via phone is not feasible for me, as I am located in Croatia, not in the US, UK, Australia, or the Netherlands. The username for the account is "aurotor," and the phone number associated with it was "[redacted]07." Your prompt help in resolving this matter would be greatly appreciated.

I recently purchased an item from a seller, but it turned out to be incorrect. I requested a refund and return instructions. The seller provided an address and return ID but did not mention who would cover the return shipping costs. I sent the item back using the cheapest shipping method via USPS and included the return ID on the package. Despite not hearing back from the seller for over a week, I escalated the issue to eBay. The case was decided in my favor, but eBay now requires me to send the item back by the 30th with tracking information I don't possess. If the seller had disclosed the need for tracking information or agreed to cover the shipping costs, I would have sent it differently. I am left without the item or my money, and I kindly request the seller to refund me.

Hello, I recently made a purchase on eBay for an Photography Studio Backdrop Soft Umbrella Lighting Kit + Background Support Stand (Item #[redacted]82). I received an email from eBay stating that the transaction may have been compromised by an unauthorized third party. The item has been removed, and the transaction canceled. As instructed, I will be opening a request in the Resolution Center as I have already paid for the item and am seeking a full refund. I appreciate any assistance you can provide in resolving this matter promptly. Thank you.

Hello, I recently received two offers from two different buyers on two of my listings. I suspect they may be phishing attempts. Can someone verify the legitimacy of these offers? The offers are strikingly similar: Offer 1: New message from: horfe-0 (0) I am offering $[redacted] for the Shining Kabutops [redacted]/[redacted] Neo Destiny Secret Rare Pokemon card. I cannot wait until the auction ends due to work commitments. I propose to pay via bank check as my PayPal account was hacked. Payment will be sent within 24-48 hours. Please text me at #[redacted] with your Full Name, Agreed Amount, and Full Mailing Address to proceed. Thank you. Offer 2: New message from: lomsoe0 (0) I am offering $[redacted] for the Ultra-Rare Pokemon "CHARIZARD" High Grade 4/[redacted] Base Set Holo Foil card. I need to pay before the auction ends due to work. I will pay via bank check as my PayPal was hacked. Payment will be sent within 24-48 hours. Please text me at #[redacted] with your Full Name, Agreed Amount, and Full Mailing Address. Thank you.

I recently found emails in my spam folder from both you and FedEx regarding a delivery issue. The emails mentioned a wrong address, but I refrained from responding. I noted the order number, [redacted][redacted], and wanted to verify its legitimacy. I couldn't locate an order associated with this number. Kindly confirm if this is genuine and provide details about the item in question. I am unsure if I erred in my search as I am new to this process. Please contact me at [redacted], preferably between 9 am and noon, or leave a message if needed. Due to limited internet access at home, I prefer phone communication. If necessary, you can also contact my mother for me. Thank you for your assistance. My phone is unavailable when I am out, so contact my mother for urgent matters.