From: Andrei Pasternack *mailto:*****@***.com* *Sent: Friday, July **, **** **:** PM*To...

GetHuman918368's customer service issue with eBay from July 2018

2 views
 | 
7696 similar
 | 
0 following
Help with my eBay issue
First: share to improve GetHuman918368's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman918368 to get a eBay rep on the line!
Always use the GetHuman Phone tocall eBay. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman918368 may need:
Order number, Billing address, Email address on the account, Account phone number, Account number, and eBay username
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue or complaint to the Better Business Bureau. You can also submit the issue to the local Manager.
The issue in GetHuman918368's own words
From: Andrei Pasternack *mailto:*****@***.com* *Sent: Friday, July **, **** **:** PM*To: *****@***.com*Subject: Complaint about Order Item ID: ************ GENUINE UK Braun Oral-B Toothbrush Trickle Charger ,Charging Unit Type ******Hi,**I ordered * pcs GENUINE UK Braun Oral-B Toothbrush Trickle Charger ,Charging Unit Type ****. I received them * days ago. I was disappointed to see that this is not a genuine Oral B product, as ordered, it has no marking on it ( I can compare since I have one original Braun charger purchased few months ago in a shop together with the brush) and not even the Safety markings that are compulsory worldwide for electrical appliances. They look identical but yours is without safety marking .**In spite of it, I tried it and put the brush to charge. It charges the brush but it heats it unreasonable which leads me to the conclusion that in short time either the brush will burn, either the charger will burst. (I am an engineer by profession , so I know what I say). I would like to mention that the original Braun charger remains cold all the time , moreover, the brush is designed to stay on the charger ****. **I am really afraid to use it , I think that it might damage the brush (which is much more expensive) and God Forbid might cause a fire at my home due to excessive heating.**So, to cut a long story short, this product is a poor and dangerous surrogate , I ordered and purchased GENUINE UK Braun Oral-B Toothbrush Trickle Charger ,Charging Unit Type **** and I insist to receive such. **Please advise**Best Regards,**Andrei Pasternack
GetHuman918368 did not yet indicate what eBay should do to make this right.
I have an issue with eBay too
How GetHuman918368 fixed the problem
We are waiting for GetHuman918368 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get eBay's attention and get better help faster. Tap below to get started.
Having eBay issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman918368 fixes it.
This email address isn't valid

eBay

Customer service issue
Reported by GetHuman918368
Jul 26th, 2018 - 10 mons ago
I have an issue with eBay too
Not resolved
Seen by 2 customers so far
Similar issue to 7696 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman918368 started working on this issue
Jul 26th, 2018 9:33am