I ordered a BBQ grill (item *************) on *********** and paid through my PayPal ac...

GetHuman-jym's customer service issue with eBay from July 2018

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The issue in GetHuman-jym's own words
I ordered a BBQ grill (item *************) on *********** and paid through my PayPal account. I received an email from eBay on ********** that stated "...an unauthorized third party may have accessed the seller's account to list this item. The item has been removed from the site and the transaction was cancelled." I opened a case with the eBay resolution center immediately (Case ***********). I also reported this transaction to PayPal. As soon as eBay discovered my resolution request with PayPal, eBay closed my case without doing anything to help me get a refund or cover my loss. PayPal then closed my case with them stating that eBay should be responsible for my loss. I want eBay to either reopen my case, or allow me to open up a new case to investigate this issue.
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eBay

Customer service issue
Reported by GetHuman-jym
Jul 2nd, 2018 - a yr ago
I have an issue with eBay too
Fixed
Seen by 9 customers so far
Similar issue to 5445 others
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Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username
Timeline
GetHuman-jym started working on this issue
Jul 2nd, 2018 6:28pm
GetHuman-jym confirmed the issue is fixed. Hooray!
Jul 4th, 2018 12:08pm