I purchased LED Rear Submersible Trailer Tail Lights Kit from archkintu (**) for...

GetHuman-aclemens's customer service issue with eBay from June 2018

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The issue in GetHuman-aclemens's own words
I purchased LED Rear Submersible Trailer Tail Lights Kit from archkintu (**) for $**.** as a Guest.* Item * : *************Transaction id : **************This item was paid for on June *, ****** My order was to have been delivered between June * to June * to my USPS mail box: Anna Clemens, P.O. Box ***, Lyman, WY *****. The purchase was made by my husband, DeWayne Erickson on his credit card, through PayPal. When I placed the order with my P.O. address, it was accepted. **archkintu refused to send the item stating my address is invalid. I have gotten my mail at that address for ** years. It is a small post office that has NO home delivery of mail. EVERYONE who lives in Lyman gets mail at the United States Post Office. I have No other mail address. I suggested DeWayne Erickson, P.O. Box ***, Lyman, WY ***** or my physical address as alternatives. Neither of these were acceptable.*My physical address **** CR *** ****, was not accepted when I placed the order. FedEx and UPS deliver to this address, no problem. Had the Lights been mailed soon after the order was placed, they would have been here on time.**I canceled my order since he refused to ship it and asked for a refund. He refused to refund my money, saying something about taking a loss, which I interpreted as meaning HE would have to take the loss, not me. NO refund has been posted to my husband's credit card.**I want archkintu to refund the money charged to my husband's card for for the lights I ordered. ASAP.
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eBay

Customer service issue
Reported by GetHuman-aclemens
Jun 29th, 2018 - a yr ago
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Timeline
GetHuman-aclemens started working on this issue
Jun 29th, 2018 8:14pm
GetHuman-aclemens indicated the issue is not fixed yet.
Jul 9th, 2018 4:48pm