this is about item which i returned for a refund. The seller promised to pay the full r...

GetHuman-saarahaf's customer service issue with eBay from June 2018

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The issue in GetHuman-saarahaf's own words
this is about item which i returned for a refund. The seller promised to pay the full refund as well as the shipping cost. However, they said they couldn't provide a shipping label to me* instead I should ship it on my own and upload the receipt, and they will refund me both the cost of the item and the shipping cost. I did exactly what they asked. I uploaded the receipt as well. They refunded the cost of the watch but not the shipping cost. When i reminded them of the agreement they had, first someone responded by saying they had already given me a shipping label. I referred them to our previous conversation and how they had said they couldn't send me a return label and i should pay for shipping for now and they will refund it. After emailing back and forth, they asked me to upload the receipt again for shipping, which i did, THREE times. Since then, I haven't heard back from them. I didn't get what i was promised. it's a matter of principle and not just money at this point. it clearly says on their seller page they provide return shipping* yet they lied to me and tried to make me believe i was wrong. I've been a faithful ebay customer for years and years and I find this behavior unacceptable. I would really like your help on this. I just want you to hold sellers like them accountable, even if i don't end up getting my refund.
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eBay

Customer service issue
Reported by GetHuman-saarahaf
Jun 29th, 2018 - a yr ago
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Timeline
GetHuman-saarahaf started working on this issue
Jun 29th, 2018 1:34pm
GetHuman-saarahaf indicated the issue is not fixed yet.
Jun 29th, 2018 1:34pm