Hello, i Just got a refund from a faulty item. Got the email from ebay telling me whats...

GetHuman-darjacin's customer service issue with eBay from June 2018

Help with my eBay issue
The issue in GetHuman-darjacin's own words
Hello, i Just got a refund from a faulty item. Got the email from ebay telling me whats been refund, the amount and the name of the seller. The email says the seller refunded me ***.** usd, but at the same time i got a PayPal email telling me i got refunded ***.** usd, tried to clarify with the seller why and he says "the shipping fee and the custom fee wont be refunded".*The item came from the united states and im from portugal, in total i paid around ***.** Usd on shipping and customs fees.**So my question is... everytime i get an item with some kind of problem and i need to return and get refunded i lose the money on the shipping and customs i paid ? **. Thanks in advance
GetHuman-darjacin did not yet indicate what eBay should do to make this right.
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How GetHuman-darjacin fixed the problem
I emailed ebay about this and they are refunding me of the shipping Costs.
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eBay

Customer service issue
Reported by GetHuman-darjacin
Jun 21st, 2018 - a yr ago
I have an issue with eBay too
Fixed
GetHuman-darjacin shared how to fix
Seen by 21 customers so far
Similar issue to 4470 others
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Timeline
GetHuman-darjacin started working on this issue
Jun 21st, 2018 9:18pm
GetHuman-darjacin indicated the issue is not fixed yet.
Jun 21st, 2018 10:18pm
GetHuman-darjacin confirmed the issue is fixed. Hooray!
Jun 23rd, 2018 5:20am