So I contacted EA support about this issue and it seems their hands are tied and sent m...
GetHuman688843's customer service issue with eBay from May 2018
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The issue in GetHuman688843's own words
So I contacted EA support about this issue and it seems their hands are tied and sent me to you. So I (the seller) sold one of the activation codes I was given :: Battlefield * (PC Origin Code) DGKB-WULF-**E*-**-*ABQ :: on eBay, was paid via PayPal, but the buyer opened a payment dispute against me with their financial institution. Their bank or whoever their financial institution is contacted PayPal and opened a case against me. Despite proving the code was actually & legitimately sold and sent on eBay PayPal sided with the buyer because my item was not covered by PayPal's seller protections as it was an "intangible product or service". I'm unclear as to if the buyer was intentionally scamming me or legitimately had their eBay account and PayPal account hacked... either way the buyer was automatically refunded the purchase price ($**) * I am still charged eBay's final value fee of $*.** because on eBay's side the payment was not disputed or refunded * a $** charge back fee from the buyers finical institution so I'm ultimately charged **$**.** for a game code I sold at $** and no longer have because the buyer used the code. PayPal after understanding the situation better opened a case on my behalf and submitted it to the buyers finical institution who after nearly a month ultimately sided with their client. Additionally eBay's automated case system won't accept a case because on their end the item is still marked as "paid" in their system so the best I could do was report the buyer. Seeing as the game was "free" (as it was a reward for participating in a play testing survey*event) I'm technically "losing" the code and $**.** which still ***** a lot. What I would like to do is have the buyer re-pay me the $***$** charge back fee
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