I had purchased on eBay item (NEW ***% Authentic Rare MAC *piece BOHO Brush Set plus ma...

GetHuman-enas_me's customer service issue with eBay from April 2018

5 views | 10000 similar | 0 following
Help with my eBay issue
Next: our robot will wait on hold for GetHuman-enas_me to get a eBay rep on the line!
Always use the GetHuman Phone to call eBay. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-enas_me's own words
I had purchased on eBay item (NEW ***% Authentic Rare MAC *piece BOHO Brush Set plus make up pouch ************). Upon receipt, I suspected the quality of the brushes so I Googled it online and found nothing like it on the surface of the planet. I took the item to the nearest MAC store and they confirmed that they had never issued such a series and that the item was a fake. *I emailed the seller who admitted that it was definitely a fake claiming that she had purchased it at some well-known store and was fooled as well. When she never got back to me I filed a case to eBay (**********). They replied telling me finally that I'll be issued a refund but that I had to return the item by **-May-****. By then I had left the US and objected as to why I had to pay for international shipping when it's not my fault that one of their sellers sold a fake item to me!*I received a completely irrelevant response telling me that I was already sent a return label (obviously valid only in the US) and I replied to the email that I am no longer in the US and that it was not my fault that I received a fake item, basically, I wrote the whole thing again.. *No one responded. *I sent another email. Again, no one responded. I finally decided the heck with it I shall send the item at my own expense and the seller will get her karma back for all the people she deceived. *I go to the post office and mail the package via express courier and pay $** for it. And when I open my eBay account to update the tracking information on my return I get the shock of finding an email notification that the case has been closed, and that I will not be getting any refund!!!!! *JUST LIKE THAT!!!*No justification, no reason, no anything!! Pure injustice and unfairness and obviously siding with the seller of a fake item raises doubts about the integrity and honesty of eBay! *I appeal the case, and still, nothing, no response! *So now in the end, I purchased a fake item, I paid for it, and paid for shipping it back, and I end up with neither the item nor the refund!! *And no one is responding or is even bothered with the case! I have never in my life seen worse customer service than this and i shall make sure this goes to the media and everyone knows what eBay truly is, nothing but a fraud.

GetHuman-enas_me did not yet indicate what eBay should do to make this right.

How GetHuman-enas_me fixed the problem

We are waiting for GetHuman-enas_me to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get eBay's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having eBay issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-enas_me fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-enas_me
Apr 29th, 2018 - 5 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 10000 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username


GetHuman-enas_me started working on this issue
Apr 29th, 2018 6:16am
GetHuman-enas_me shared this issue with friends on Facebook
Apr 29th, 2018 6:16am

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers