****o,**I ordered * item sold by amazing-sale on Nov **, *****Built in Motion Plus Remote&Nunchuck Controller * Case for Nintendo Wii&Wii AM*( ************ ).*They sent me a defective product. They promised to send a new one that was visible from the correspondence.**. april **** - You sent mail to me to escalate my case with eBay Customer Support , and when I chose it, I offered to contact the seller. I wrote that I wanted to make a refund because I did not get the product! He did not answer me and I did not get a refund.*It is not true that I did not contact the seller! I was looking for a refund and I did not get it! And you closed the case!**( ************ ) * pieces usd**,** * **,** usd* **,** usd**Here's what happened*Apr. **You sent a message*CommentsI did not get the products I ordered I would ask you to make a refund. Best regards!*Mar. **You sent a message*CommentsOk I will wait! Best regards,*Mar. ***The seller sent a message*Commentsdear friend thank you for your reply we have re****pped your item, would you mind wait more *-* days? if you still have not receive in that time, we must refund to you, hope you can understand have a nice day*Mar. ***You sent a message*CommentsI have not received the requested product yet!*Mar. **The seller sent a message*CommentsDear customer really thanks for your kindly reply, ok we got it, we will resend a new item to you within ** hours have a nice day my freind, hope everything will be fine. we promise you that if you have any question of it at that time, we must refund you, is that ok? yours sincerely*Mar. ***You sent a message*CommentsPlease, send me then two new, but please test them if you can before sending! I checked in to the post office nothing came! Best regards,*Mar. ***You sent a message*CommentsPlease, send me then two new, but please test them if you can before sending! ! I checked in to the post office nothing came ! Best regards,*Mar. ***The seller sent a message*CommentsDear buyer, sincerely sorry to hear that you still haven*t received it, but please understand that ****pping is out of our control and may be dela*** by customs clearance,weather etc. or may be detained by your local post office, have you checked it there? how about we send a new one to you? we will use a faster ****pping method, which only takes about **-** days to arrive, is that ok to you? may be dela*** by customs clearance,weather etc. Or what’s your idea? please feel free to tell us, we must do all we can to make you satisfied. :) waiting for your reply!*Mar. ***You didn't get the item*You requestedA refund*CommentsI have not yet received the replacement product you promised to send me?! *And now they sending me that you've closed the case ?! What should I do?!**Best regards,***-- *Milica Ravlic Kristic *Kaje Adzic ******** Slavonski Brod*CROATIA
I trust that eBay will make this right and come up with a resolution that is fair.