hello, I have an order issue. **Order Date: Wednesday, **. April *****order number...
GetHuman-jaszun's Refunds and Returns issue with eBay from April 2018
Help with my eBay issue
First: share to improve GetHuman-jaszun's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-jaszun to get a eBay rep on the line!
Always use the GetHuman Phone tocall eBay. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-jaszun's own words
hello, I have an order issue. **Order Date: Wednesday, **. April *****order number: **************I received email form ebay telling me that:**"As you have certainly read in our offer, we carry out transaction verifications at random.*Unfortunately, we are forced to do this because immaterial goods, as in your case, are not secured by Paypal's Buyer Protection.**In order to do so, we need the following documents:*(*) a picture of the payment account owner's valid ID*passport*(*) a picture of the payment account owner, holding the ID*passport next to their face."**I send those photos yesterday but no anwer from ebay. That is why I want ebay to cancel my order and refund the money into my credit card (connected to paypal).**Can you tell me why this is taking you so long?
GetHuman-jaszun did not yet indicate what eBay should do to make this right.
I have an issue with eBay too
How GetHuman-jaszun fixed the problem
We are waiting for GetHuman-jaszun to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.