****o, I have an order issue. **Order Date: Wednesday, **. April *****order number...

GetHuman-jaszun's Refunds and Returns issue with eBay from April 2018

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The issue and preferred resolution, in GetHuman-jaszun's own words:
****o, I have an order issue. **Order Date: Wednesday, **. April *****order number: **************I received email form ebay telling me that:**"As you have certainly read in our offer, we carry out transaction verifications at random.*Unfortunately, we are forced to do this because immaterial goods, as in your case, are not secured by Paypal's Buyer Protection.**In order to do so, we need the following do***ents:*(*) a picture of the payment account owner's valid ID*p***port*(*) a picture of the payment account owner, holding the ID*p***port next to their face."**I send those photos yesterday but no anwer from ebay. That is why I want ebay to cancel my order and refund the money into my credit card (connected to paypal).**Can you tell me why this is taking you so long?
I trust that eBay will make this right and come up with a resolution that is fair.
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eBay

Refunds and Returns issue
Reported by GetHuman-jaszun
Apr 26th, 2018 - 3 mons ago
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Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username
Timeline
GetHuman-jaszun started working on this issue
Apr 26th 4:45pm