The item was delivered back to the seller, but the tracking info of ebay stays as not d...

GetHuman609467's customer service issue with eBay from April 2018

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Help with my eBay issue
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Order number, Billing address, Email address on the account, Account phone number, Account number, and eBay username
GetHuman609467's next move: have a eBay rep call.
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The issue and preferred resolution, in GetHuman609467's own words:
Return the article that was not matching the description ... The item was delivered back to the seller, but the tracking info of ebay stays as not delivered yet
The refund period starts only after the item is marked as returned
To update the tracking info, so that it corresponds to reality - the item is returned to the seller
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eBay

Ebay return of item ************
Customer service issue
Reported by GetHuman609467
Apr 18th, 2018 - 3 mons ago
I have an issue with eBay too
Not resolved
Seen by 7 customers so far
Similar issue to 6961 others
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Timeline
GetHuman609467 started working on this issue
Apr 18th 9:29pm